Tenancy Officer

2 weeks ago

London, Greater London, United Kingdom The Hyde Group Full time

Lewisham - covering Greenwich, Harrow, Brent and Islington

Up to £37,080 pro rata plus paid business mile age

21 Hours per week Monday to Wednesday, 9:00 AM to 5:00 PM
We are looking to recruit a Tenancy Officer.

Hyde is one of the UK's leading Housing Associations. Our values guide the way we operate; we're customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. ResidentServices work closely with our customers, providing housing services, housing management and first-class customer care.


As a Tenancy Officer you will be working within the Commercial function to provide our residents with a personal point of contact for all queries.


Responsibilities

  • Responding and managing to tenancy breaches.
  • Lead on managing reported cases of hoarding and safeguarding.
  • Ensure thorough understanding of the rights and obligations of all types of tenancies.
  • Ensure that are properties Support Hyde maximising the use of its assets by leading tenancy fraud initiatives.
  • Coordinating with Local Authorities to highlight high risk properties.
  • Working with the Tenancy Advisor team, to enforce the terms and conditions of tenancy.
  • Initiate legal proceedings and attend court hearings for tenancy fraud cases.

Skills and Experience

  • Previous experience working in tenancy management
  • Excellent communication skills
  • Ability to build and maintain a rapport with tenants and colleagues
  • Must be comfortable working under pressure to tight deadlines
  • Driving license and access to your own vehicle (preferred)
  • DBS Check Required

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An awardwinning flexible benefits package.
  • Volunteering days


Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences,and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.


Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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