Lead Coordinator

2 weeks ago

London, Greater London, United Kingdom St. James's Place Full time
St. James's Place (SJP) works in partnership to plan, grow and protect our clients' financial futures.

We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals.

We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do.

We believe in the value of difference and know that diverse teams can help us problem and innovate for clients.


We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.


Lead Coordinator - Operations Support

Location:
London - Lombard Street Office, office based Monday to Friday

Workplace Type:
On-Site

Employment Type:
Permanent

Seniority:
Associate This is a 5BS role.


The main purpose of this role is to oversee and provide professional administrative and operational support to a team of Senior Managers, assisting them in prioritizing delivery of targets and managing workflows via planning and diary structure.


You will provide direction to Coordinators within the Operations Support Team and provide support to the Operations Support Manager, acting as Deputy.

Provide support to Operations Support Manager as required and act as deputy - this could involve holding 121 meetings, leading team huddles, location visits and cascading communications to the wider team.


What you'll be doing:

  • Providing oversight, decision making and coordination of manager support aspects of the OST function.
  • Providing support to Operations Support Manager as required and acting as deputy including holding 121 meetings, leading team huddles, location visits and cascading communications to the wider team.
  • Developing a strategic awareness of the business issues and challenges within the specialism by working closely with the relevant stakeholders.
  • Building and strengthening working relationships with field managers and OST to become a key enabler of efficient processes and procedures across the specialism and OST team.
  • Arranging and delivering regular meetings for the Coordinators within your specialism to provide updates, review workloads, share best practice and strengthen relationships, providing training to newer members of the team.
  • Developing and reviewing processes and ways of working to improve efficiency and adapt to business needs.

We are looking for an experienced Coordinator/Administrator with:

  • Strong diary management and prioritisation skills, including complex scheduling to create efficiencies and avoid clashes.
  • Strong IT capability in

Microsoft Office:
Word, Excel & PowerPoint, etc with the ability to be able to assist and utilise MI data to provide relevant reports

  • Excellent written and verbal communication skills, appropriate to all levels and strong listening skills.
  • A varied and extensive knowledge of how all the different roles operate within the Location.
  • Willingness to make own decisions on prioritising workload and taking ownership of own tasks.
  • Responsibility for maintaining the image of the SJP brand and an understanding of handling sensitive/confidential information/issues and when to escalate.

Special Requirements

  • Occasional travel or overnight stays may be required to attend workshops or support events.

What's in it for you?

  • Private Medical up to family cover paid for by Company
- via BUPA. No excess for claims.

  • Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
  • Non-Contributory Pension 10% (increasing with length of service up to 15%) with further pension matching.
  • Parental leave 6 months full pay
  • 28 days holiday entitlement plus bank holidays (based on fulltime equivalent) with the option to buy up to an additional 5 days holiday
  • Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

Flexible Working
We know that everyone works best in different ways, at different times and in different environments.

We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.

Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

What's next?
Our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

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