Customer Support executive

2 weeks ago

London, Greater London, United Kingdom Pyramid Consulting, Inc Full time
Immediate need for a talented

Customer Support executive (Dutch, German, Norwegian & Swedish speakers).

This is a

06+ months Contract

opportunity with long-term potential and is located in

U.K(Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID:

Pay Range:
£30,000 p/a + Employment Benefits.

Key Requirements and Technology Experience:


Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation andnLog accurately in the client systemsnPrevious experience in an outsourced customer service environment is of advantage.nHandle phone calls with customer queries and provide resolution to end usersnRecord case resolutions in the contact center tool based on client communication via phone, email, chat etc.

nEnsure that cases are resolved within case life cycle, as per individual balanced scorecardnEscalate priority issues per client specifications to the immediate lead as applicablenWork independently and within a teamnCommunicate well with internal and external contactsnProvide exemplary customer satisfactionnMeet quality standards on all handled contactsnComplete hours of staffed time on all rostered daysnHandle contacts while maintaining the targets defined for the project:

response time, handle time and resolution rate aligned with Project KRAs.nAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPInAttend trainings as requirednPossesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,nOptimistic, friendly, positive, and self-motivated personality,nAbility to work in team,nService oriented profile and with a focus on problem solving,nAbility to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.


nFor agents handling written customer contact:

nExcellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,nNo remarks in a background check performed by Supplier, e.g.

no criminal record, nor any default payments to Klarna and no existing payment annotations.

nThis includes:
no instances of payment defaults, arrears, or unfavourable credit data, and minimum age of 18 years old.

Our client is a leading

IT

Industry,

and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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