Senior Visitor Experience Officer

2 weeks ago

Exeter, Devon, United Kingdom National Trust Full time

If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we've got a fantastic opportunity for you.


What it's like to work here:Fashion-famous and full of colour, at 6,400 acres, Killerton is one of the National Trust's largest special places and here we employ over 130 people.

Located close to the vibrant city centre of Exeter, the 18th century house and parklands benefits from free parking and good transport links.

Its size and scale, fabulous views and focus on fantastic visitor experience makes Killerton a truly wonderful place to work.

And with many rare trees and glorious gardens, it's the perfect place for gardeners and rangers to grow their career.


What you'll be doing:

You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time.

That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.


With our impressive collections, inspiring landscapes and centuries of history, there's everything here to fire your imagination, to create events and deliver outstanding interpretation.

You'll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

Weekend working essential, proposed normal working week Sunday - Thursday

Please also read the full role profile, attached to the end of this advert.
Who we're looking forThis job is all about providing a service. To be fantastic in this role, you'll need to;

  • Experience of delivering inspirational engagement activities
  • Have good people skills, enabling good working relationships with those in your team and across the property
  • Understanding of how to interpret significant collections to varied audiences.
  • Excellent organisational skills, and the ability to time manage projects successfully
  • Have good interpersonal skills, able to deal with visitors in a variety of situations
  • Have a flexible customer focused approach with experience in delivering high standards of customer service
  • Experience of working with and supervising volunteers
  • Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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