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Corporate Accounts Team Manager

4 months ago

Cardiff, Cardiff, United Kingdom Legal & General Group Full time
  • Cardiff
  • Time/Part Time__ Full-time
  • Family__ Customer Service

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We are Legal & General Investment Management (LGIM), the asset-management arm of Legal & General Group. Our purpose is to create a better future through responsible investing. We strive to achieve this through a strong sense of partnership with our clients, working together to achieve positive long-term outcomes. We draw on industry-leading expertise to innovate constantly across public and private assets, index and active strategies. And we are a responsible investor, rising to the challenges of a rapidly changing world.

We are truly international, present where our clients need us. Our teams around the world are highly dedicated, professional and collaborative and we draw strength from our diversity of talent. We are clear on what we stand for and our commitment to inclusivity anchors our behaviours.

Recruiter: Clarice Wale - External Closing Date: 28/05/2024

Job Description

We're recruiting for a Corporate Accounts Team Manager to join us on a fixed term basis.

Through inspirational leadership and personification of our values you will, facilitate the delivery of the highest standards of service to customers, colleagues and advisors so that they want to join us, stay with us and recommend us.

What you'll be doing:

  • Provide inspirational leadership and team management to ensure that individuals are well motivated, informed and empowered.
  • Ensure customers are provided with a first-class service every time in order that Customers are Treated Fairly (TCF) and to promote customer satisfaction, retention and advocacy.
  • Take ownership when things go wrong and do all you can to put things right in order to ensure that problems are resolved to the customer's satisfaction.
  • Take responsibility for your own development in order to maximise your own potential and contribution to the wider-LGIM team.
  • Take responsibility for your own behaviour in order to positively influence your team's, and the wider-LGIM team's growth and their working relationships.
  • Manage work to the required standards, whilst constantly seeking
  • improvements in order to enhance the customer experience.
  • Share information and ideas, trust and respect your colleagues and give them reason to trust and respect you in order to contribute to an open and fair working environment.
Qualifications

Who we're looking for:

  • Good knowledge of c.150 current and historical Unit Trust products and funds including OEICs and structured products/deposits.
  • Good knowledge of Corporate Account systems, procedures and Contingencies.
  • Working knowledge of the Investment Strategy involving Corporate Accounts Team.
  • Detailed knowledge of the Collective Investment Scheme Workbook (COLL) within field of responsibility, with an emphasis on Financial Crime prevention

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information

Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

If you're open to find out more, we'd love to hear from you.

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