Head of Customer Strategy

2 weeks ago


Slough, Slough, United Kingdom Reckitt Full time

Head of Customer Strategy - Carrefour and Tesco

Slough, Berkshire

Competitive Salary & excellent benefits package

  • The Head of International Customer Strategy Carrefour and Tesco is responsible for a large number of macro business and retailer specific insights, providing highly impactful strategic insight on business performance and trends.
    You'll succeed because you will
  • Deeply understand customer strategy, priorities and ways of working and unite Reckitt and customer stakeholders behind a common vision Forge strong relationships and drive thought leadership with Global and European multifunctional customer contacts, CDO and of course colleagues in local markets.
  • Create omni channel and format level growth initiatives/building blocks in line with Customer strategy and IMEX priorities partner with customers to define and support. markets to execute.
  • Coach and guide markets through range reviews, business planning and category growth platform execution.
  • Stimulate new ideas to improve distribution and drive instore execution, based on global insights, learnings and executions.

You'll love it because you will

  • Be a true driver of customer centricity ensuring customer strategies and requirements are embedded into CDO, Sustainability and Omnichannel plans
  • Be deeply embedded in our customers ways of working, building relationships and adding value with colleagues in Insight, CSR, Marketing, Category and Online
  • Partner with local market teams to deliver outperformance understanding their key drivers and opportunities
  • Provide inspiration and stimulus to our customers and local teams including shopper and market trends, shopper insights and implications for our joint business
  • Leverage global insight platforms (eg Euromonitor, Kantar, Edge) to provide actionable insight and simple presentations
  • Unlock opportunities and break down barriers within our customers at global and local level

Equality:


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.



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