Sales Adviser

1 week ago

Cardiff, Cardiff, United Kingdom Which? Full time

There are 3 roles on offer, 2 are permanent roles and one is a Fixed Term Contract role for 12 months. These roles offers a starting salary of £23,000 (plus an incentive scheme where you can earn between £4,600 - £6,900 annually); 28 days holiday a year plus Bank Holidays and 6% pension (increasing to 11% after 1 year of service) Based within Cardiff Capital Quarter, this role combines home working and office based (a max of 5-8 days a month in the office).

Salary £23,000 plus incentive scheme


We have an opportunity for an enthusiastic sales adviser (known internally as Application Advisers) to join our Which? Trusted Traders team in Cardiff.

Which?
Trusted Traders is an endorsement scheme that recognises reputable traders in the home improvement and motor industries. We're here to raise industry standards and support consumers with finding a local trustworthy trader. We need passionate sales people to join our team and help more businesses become endorsed.

About the role


You will be the first point of contact for businesses looking to join Which? Trusted Traders, sharing the features and benefits of the scheme and explaining the process for joining.


You will proactively manage a pipeline of both cold and warm leads and will be responsible for selling the service over the phone in order to meet your monthly sales targets.

Coaching is a key focus for us and you will be part of a wider sales team who work closely together to share knowledge and advice.


Key Responsibilities

  • Proactively making outbound calls to warm and cold leads as well as dealing with incoming calls from businesses looking to join.
  • Develop an effective working knowledge of the market and competitors as well as participate in regular performance coaching to enhance your sales pitch and maximise every sales opportunity

About you


Consumers are at the heart of what we do and you will have a track record of providing friendly, professional and quality focused customer service.

Sales experience isn't essential but you're eager to learn, can pick up new tasks effectively and are enthusiastic. You love a challenge and performing under pressure to achieve targets.

You'll be proactive in everything you do and a great problem solver with a collaborative approach.

You have the ability to communicate and negotiate effectively with a wide range of audiences to a very high standard and have a track record in building effective relationships.


We also have these benefits for you to consider:

  • 28 days holiday + all bank holidays
  • 35 hour working week (no weekends or evenings)
  • Award winning pension scheme when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
  • Annual Bonus (up to 5% currently, depending on employee and company performance)
  • Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme at 6 months
  • Discount website for daily spend to help with the cost of living increases
  • Free life assurance cover (worth at least 4 times your annual salary. If a member of the pension scheme and has a dependant its 10 times)
  • Free access to Which? member content & Free access to Which? money and legal helplines

Our interview process usually involves 2 stages:

  • Sometimes a chat with a recruiter by phone (typically 30 minutes), followed by
  • An interview on Google Meet (approximately 4590 minutes) consisting of values and experiencebased competency questions and a role related task on a laptop

About Which?

_ Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful._
**_ We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us - it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen._

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