Outreach Coordinator Edinburgh and Glasgow Area

2 weeks ago

Edinburgh, Edinburgh, United Kingdom DEAF ACTION Full time

Would you like to make a difference to deaf people's quality of life? Are you experienced in coordinating a care service e.g.

an Outreach or Registered Care Service? Is BSL your first or second language and you are experienced in care provision? Are you a native BSL user with care coordination experience? Are you an experienced outreach/care coordinator who would be interested in learning BSL? Do you tick any of these boxes? If yes, then you might be the person we are looking for Deaf Action is looking for a caring, motivated, organised, and dynamic Outreach Coordinator join our management team and you might be the person we need

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England.

Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access, and opportunity.


As well as our outreach service in Edinburgh, we are expanding our service provision in Glasgow and are looking for people who can make a major contribution to our plans for innovation and growth and who have the commitment and enthusiasm to contribute to the work of our support services to Deaf people throughout Edinburgh and Glasgow.

About you

We are looking for people who are caring, fun, motivated, willing to learn and show initiative. However, you would need some experience of working in a support service and managing /overseeing a team.

We will provide on the job training with the opportunity to complete formal qualifications in social care.

If you have knowledge of BSL, or are a BSL user that is a bonus, however we will provide training if not.

The role

You will be leading a team to support deaf people living in the community.

This will involve the day-to-day coordination of service provision ensuring support staff are led, managed, and supervised to provide high quality care at all times.

There will also be administration, financial and other duties to ensure the outreach service runs smoothly.

As well as leading a team you might be required to provide support to deaf people in the community.

This would mean lone working in the community, delivering a person-centred service supporting deaf people within their own living environment, to enable them to fully participate in the decisions affecting their lives, ensuring that wherever possible, service users benefit from informed choice, control, and independence.

This will also include both activities at home and within the community which will promote independence and social inclusion.

You will be accountable to the Support Services Area Manager.

By working together, you will ensure that a consistent, high quality support service is provided to deaf service users in their own homes, and that staff are supported to develop and maintain such a service.

Due to the nature of this role, its essential that you can drive and have access to a car.

Coordinator Responsibilities

  • To actively monitor and develop individual and team performance by ensuring effective supervision and Performance Development Reviews/Reports (PDRs).
  • Be responsible for any risk assessments at the service users' home as part of your Health and Safety responsibilities.
  • To provide clear direction, coordination, feedback, and day to day line management for the work of a delegated group of staff. This will ensure they are motivated to provide outcome focused, person centred services.
  • To assess any new service users for the service and match them with support workers.
  • To be involved in the recruitment and selection of new staff for the service.
  • To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.
  • Day to day admin duties to ensure all records and evidence are well maintained at all times.
Support Responsibilities

  • To assist service users with personal care tasks where appropriate.
  • To be involved, as appropriate, with all household tasks, maximising service users' participation.
  • To record the daytoday finances (where relevant) and household budgets of service users.
  • To enable service users to access information to be fully informed of their rights and valid expectations from the service provided.
  • To ensure the health, safety and security of individuals and their environment.
See Job description for full details of the role.

What is on offer? What do we offer?

  • Occupational pension scheme with employer contributions of 6%.
  • 32 days leave pro rata (including bank holidays) pro rata for part time.
  • 24/7 access to an Employee Assistance Programme provided by Health Assured.
  • Inhouse Mental Health First Aiders.
  • Access to the Cycle to Work Scheme and IT Voucher Scheme.
  • Ongoing support for learning and development through our PDR process
  • Death in service benefit
PVG checks will

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