Senior Strategist

1 week ago


London, Greater London, United Kingdom Direct Recruitment Full time

Senior Strategist CX / Strategy Director

All potential candidates should read through the following details of this job with care before making an application.

Customer engagement - £65 to £80k + annual bonus London office 3 days

A lovely team with strong and inspiring leadership plus a fabulous range of high profile accounts. They are looking for a Senior CRM Strategist or Strategy Director to with experience in Customer Engagement / CX to join the team.

An opportunity to work on some amazing blue chip clients on varied and sometimes complex customer engagement strategies and projects. This role is not just about planning BAU email campaigns but more about maximising the whole customer lifecycle journey for your accounts. If you have strong experience in customer lifecycle strategy development and CRM campaign and content strategy this role could be great for you. You should have an interest in data and martech too.

The role typically required 3 days in the London office although 1 of these days could be spent working at the clients offices. If you have strong agency or CRM consultancy experience or have worked in a highly strategic in-house CRM role where you have worked closely with agencies this could be the move for you...

Senior CX Strategist / Strategy Director

You will help develop CRM and CX strategies for a number of accounts. The role will offer plenty of variety in terms of projects and potential strategic solutions.

You will manage / mentor more junior strategist

Senior CX Strategist – Skills and experience

· Strong CRM / CX / Customer Engagement strategy experience

· Some experience is gained within a marketing agency environment or you have exceptional CRM strategy experience client side working on blue chip clients and with experience working closely with agencies

· A solid understanding of data-driven customer marketing and experience creating engaging customer lifecycle journeys

· The ability to interrogate a client brief, understand the strategic challenge and define the best response. Great presentation skills and the ability to lead workshops

· A forward thinker who is passionate about customer engagement

· An understanding of marketing technology would be handy but is not essential

A great team, a company that values their staff and some really amazing clients including some in travel, retail, gaming and publishing make this a great opportunity for a senior Customer Engagement Strategist or Strategy Director


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