Manager - Operations

2 weeks ago

Livingston, West Lothian, United Kingdom IQVIA Full time

Job Overview

The Manager, Specimen Management is responsible for managing the activities, operations and performance to ensure daily objectives of the department are met in a quality manner. Plan for department growth, drive new department initiatives, new product development, and identifying cost savings opportunities.

Essential Functions

• Sets goals and objectives for team members for week to week operational activities of the team.

• Contributes to departmental strategy and interprets to determine objectives to meet strategic goals.

• Monitors and analyzes operation metrics to identify areas for improvement.

• Determines resourcing needs to ensure effective delivery.

• Responsible for ensuring operations meet quality guidelines.

• Responsible for hiring, training, performance management, and development of staff.

• Fosters a unified environment leading to increased employee engagement.

• Responsible for purchasing equipment within established parameters for the position or recommend items to be purchased to the head of the department.

• Maintains forecasting tools and use to monitor expected future staffing requirements.

• Develops customer service metrics and contributes to regional operational reporting requirements.

• Continually communicates company strategies, progress, and areas of focus.

• Identifies financial opportunities and performance efficiencies and implementing process improvements and cost saving ideas.

• Ensures adherence to appropriate quality control systems and procedures. Maintains SOPs to ensure all procedures are documented and required amendments to procedures are highlighted and progressed immediately.

• Oversees the timely completion of incident reports and assigned inte

rnal/external audit findings.

• Stays abreast of new technical developments.

• Maintains a high level of awareness of safety procedures/good housekeeping.

• Engages in a high degree of interaction with internal departments and discussions related to new service offering and customer needs.

• Responsible for effective performance and continuous development of the team..

• Ensures training of new personnel according to the time guidelines in the training plans and for cross-training/refresher training to ensure adequate staff coverage as required. Ensures maintenance of staff position descriptions, CVs and training records.

• Acts as a liaison with global counterparts to drive consistency of process.

• Hosts external audits and sponsor visits/tours as requested.

• Manages staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work

• identification of resource requirements

• progressing staff recruitment

• appraising performance and guiding professional development

• rewarding and disciplining employees

• addressing employee relations issues and resolving problems.

• Responsible for effective vendor management, as required.

• Performs work in accordance with company procedures and applicable regulatory guidelines.

Qualifications

• Bachelor's Degree or other equivalent combination of; experience and/or education.

• Experience in people leadership.

• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.

• Strong understanding of operations and methods.

• Abilility to understand cross functional processes.

• Abilility to understand and follow relevant procedures.

• Strong oral and written communication skills.

• Strong organizational and problem-solving skills.

• Ability to effectively delegate work.

• Ability to effectively manage multiple tasks and projects, and direct team members.

• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

• Basic understanding of Quality Management such as performing quality investigations and preventative/corrective actions.

Please note that this role does not qualify for UK visa sponsorship.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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