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Operations Supervisor
3 months ago
Operations Supervisor
Livingston
Operations Supervisor
Your New Company
At Ipsum it's our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. Water is one of our most important resources. Eliminating waste and managing issues such as flooding, and pollution is vitally important to our communities and our planet. We provide technology ledasset management services that specialise in the efficient, resilient and effective operation and maintenance of critical infrastructure - from delivering planned programmes to providing fast, reactive response to our customers.
To support our continued growth we are looking for aOperation Supervisorto join our team. We are looking for someone who is passionate, not just about the industry, but also about supporting our teams to in deliveringessential services 24/7/365 that really make a difference to local people and communities.
What we offer
We are committed to supporting and developing our people to achieve their full potential. As a fast-growing ambitious business, we can offer our people opportunities toacquire a wide range of skills and gain broad and varied experience to enable them to progress in their career. Investing in our people and enhancing our expertise and flexibility enables us to deliver the highest standard of service to our customers.
Our benefits
We really value our people and so we like to look after them. If you work for us, you'll enjoy a great range of employee benefits:
Career development including professional qualifications and accreditation Health & Wellbeing Benefits: Employee Assistance Programme including mental health support and access to counselling Access to 24/7 virtual GP Occupational Health support Tax efficient benefits via salary exchange (salary sacrifice): Cycle to Work Group Personal Pension Scheme Employee Discount Scheme – discounts on hundreds of retailers including supermarkets, mobile phone/broadband providers, gym memberships and more Established local social committees with calendar of regular social events Life assurancecover Long service awards Opportunities to volunteer and make a difference via local community projects and initiatives
Your new role
Working in conjunction with the operational team, the Operations Supervisor is responsible for day-to-day oversight of the engineers, technicians, vehicles, associated plant & equipment ensuring delivery of great customer service. The role is required to carry out audits on site, ensuring teams are working safely, efficiently and ensuring that work is completed within the required timescale. The Operational Supervisor will be expected to attend & contribute to monthly management & H&S meetings, work closely with planning & operational team.
About you
Desirable qualifications/ skills/ experience
Previous experience and/or qualifications within the Utilities and/or Drainage Industry Driving Licence IOSH or similar qualifications Proven experience of working in customer service or a customer focused environment. Professional, customer focused with a good standard of verbal and numerical reasoning. Working knowledge of Health and Safety Excellent communication skills Excellent time management skills, with ability to deliver tasks to deadline.
