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Customer Service Officer

3 months ago

Guildford, Surrey, United Kingdom Momentum Security Recruitment Full time

Vetting Officer / Customer Service

Location:
Fully home based remote working. However, if successful you must be prepared to travel to Berkshire on your first day.

Salary:
£21,300 + laptop, phone, benefits (23 days holiday)

Role:
Permanent / Full Time

Hours: 9am - 5:30pm (Monday to Friday)
Are you seeking a permanent home based position that offers long term career development? Do you thrive in a busy and varied customer focused role?

Applicants should meet the following criteria:

  • Strong customer service skills
  • Happy working in a busy role where you will be making calls throughout the day


 Good IT Skills
  • Word, Excel etc.
  • A team player
  • Happy working from home, Monday to Friday (9am to 5:30pm).
  • You must be happy to travel to Berkshire on your first day for training.

Key duties & Responsibilities:

  • Provide a highlevel of customer service at all times
  • Undertake all relevant training when required
  • Record accurate notes of all work completed on the company database
  • Take part in daily and weekly team meetings
  • Resolve compliance difficulties as they arise

What's in it for you?

  • This role offers ongoing training and development opportunities
-
23 days' holiday with the opportunity to buy extra leave

  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform


All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact.


Job Types:
Full-time, Permanent

Salary:
£21,300.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Onsite parking
  • Referral programme
  • Store discount

Schedule:

  • 12 hour shift
  • Day shift
  • Monday to Friday

Application question(s):

  • Are you happy with a starting salary of £21,300?

Experience:

  • Customer service: 2 years (required)

Work Location:
Hybrid remote in Guildford