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Student Success Tutor

3 months ago

Leicester, Leicester, United Kingdom Elizabeth School of London Full time £26,000 - £30,000

Company: Elizabeth School of London

Job Title: Student Success Tutor

Employment Type: Full-Time (Monday to Friday)

Salary: £26K-£30K (Depending on experience)

Location: ON-SITE, Leicester, UK

About the Rol

e:
The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instil confidence in their studies at Elizabeth School of Lond

on.
The Student Success Tutor will serve as an adviser to a set number of students, guiding and directing them toward success. They will liaise between students, ESL lecturers, and other team members. The Student Success Tutors will assist students with their academic needs and inquiries and schedule one-on-one sessions to clarify any issues or questions. The SSTs will help students with their submission dates and links and elucidate the components of mitigating circumstances. If students require further assistance, the SST will consult with the student service/support team and the senior academic team to obtain clear instructions on the help needed. The SSTs will ensure that students receive the necessary support for their academic progress and that student retention is maintai

ned.

Core Responsibil
  • ities:
    Provide guidance to students regarding the support available to them when re
  • quired.Engage in the interests and enthusiasm of students, inspiring them to
  • learn.Support students in building relationships with other students and staff members, fostering a sense of belonging to the school's com
  • munity.Enable students to take responsibility for and become partners in their learning, academic progression, and achie
  • vement.Develop appropriate methods and resources for teaching and learning support concerning lectures, tutorials, and seminars, including online c
  • lasses.Monitor student progress, providing support, including advice on study skills, as re
  • quired.Analyse student difficulties, recommending instant support to resolve issues or referring to one as appro
  • priate.Recognise mitigating circumstances, deferral processes, and other academic regulations to ensure students receive precise support and suggestions based on their situation and
  • needs.Provide essential academic support to students, both inside and outside the cla
  • ssroom.Help students to find appropriate learning res
  • ources.Recognise and report academic and IT-related matters that might benefit from a preventive reso
  • lution.Monitor student attendance on a session-by-session basis and take support from the student service/registry support team to identify any potentia
  • l risk.Ensure the students are engaged and continuing their studies by overcoming any ba
  • rriers.Work closely with the registry support and student support team to develop a multidimensional support system for the st
  • udents.Work with the academic team to contact all students who have not submitted assessments and refer them to the retention team if appl
  • icable.Take responsibility for administrative duties such as personal tutoring, examinations and asses
  • sments.Be proactive in identifying any escalating areas of risk to the student experience or institutional repu
  • tation.Actively participate in enrolment and induction processes to develop a strong link with the students from the first moments of their journey
  • at ESL.To support all learners to ensure retention, attainment, achievement and progression t
  • argets.Providing support to students and refer to Student Services or Additional Support for specialist help and advice if re
  • quired.Dealing with student misconduct or academic neglect in liaison with the exam depa
  • rtment.To abide by ESL policies and proc
  • edures.To undertake training including qualifications appropriate to the tut
  • or roleAnalysing the progress of the submissions, late submissions and resubm
  • issionsParticipating proactively in training and development, including qualification development required in the jo
  • b role.Communicating effectively in person, on the telephone and in writing with students and
  • staff.Working effectively with students both one-to-one and in
  • groupsMaintaining appropriate relationships and professional boundaries with students a
  • nd SSTsWorking effectively with other staff members in ESL to identify and meet students' learning and welfare
  • needs.Ability to work on own init
  • iative.Working in line with ESL Values of Student Focus, High-Performance, Respect, Openness, and H
  • onesty.Contributing to the provision of a welcoming and supportive environment for s
  • tudentsContributing to the team and respecting other members of the team as indi
  • vidualsWorking effectively in a student-focused envir
  • onment.Responding to all enquiries when needed via email/over the phone, or face-t
  • o-face.Providing the students with all the learning support when
  • needed.Helping students to find learning-appropriate res
  • ources.Ensure the students are engaging and working with the academic team to fulfil their responsibi

lities.

The Student Success Tu
  1. tor will:
    Arrange to provide contact details to the student during reg
  2. istration.Actively participate in face-to-face or online induction a
  3. ctivities.Retain records of meetings or other means of contact with the student following Data Protection legislation and University g
  4. uidelines.Arrange to meet or have contact with their tutee at least once per
  5. semester.Be familiar with the services available within and outside ESL (e.g., Student Support,
  6. Library).Direct students to appropriate academic colleagues when additional program support
  7. is needed.Monitor the student's progress and direct them to appropriate individual support if their progress is unsat
  8. isfactory.Respect the student's right to confidentiality, obtaining their permission should it be necessary to discuss the student's circumstances with others; (in certain exceptional circumstances, disclosure may have to take place against your wishes to avoid signific
  9. ant risk).Direct the student to appropriate support for the development of stu
  10. dy skills.Respect the student's right not to seek or accept support or guidance, even though this might be disadvantageous to their
  11. progress.Act as an advocate for the student where appropriate and contribute to requests for r
  12. eferences.Comply with the School's Equality and Diversity policy when undertaking all a
  13. ctivities.Undertake appropriate professional development to benefit t

heir role.

R
  • equirements:
    Bachelor's degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic
  • support role.A clear idea about how the academic team
  • works at HEI.Good understanding of current practice and developments in ow
  • n discipline.Understanding of evidence-led/practice-based teaching and its implementation in teaching and learn
  • ing practice.Able to work as part of a team and independently
  • as required.Able to coordinate and prioritise a range of activities
  • effectively.The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to
  • the students.Experience in tutoring and/or providing support for the academic experience
  • of students.Ability to work under pressure and
  • to deadlines.Collegiate appr
  • oach to work.Ability to work effectively and courteously in a team of ac
  • ademic staff.Ability to adapt to a flexible approach to the demands of a busy college/department in order to accommodate changes in priorities w

hen requi

  • red. Benefits:
    A
  • ttractive SalaryAnnual leave (5.6 weeks) includi
  • ng bank holidaysWorkplace pensi
  • on scheme (NEST)St
  • atutory sick payStatutory materni
  • ty/paternity payCareer develop
  • ment opportunityTraining and
  • self-developmentGym memb
  • ership discountsRetail
  • discount schemesInvesting and savin
  • gs opportunitiesFinancial wellbeing – perso
  • nal debt advise.Financial wel
  • lbeing educationCinema and g
  • rocery di
  • scountsMYMINDPALVoluntary private m
edical insurance