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Payroll Specialist

3 months ago


Glasgow, Glasgow City, United Kingdom Heathrow Full time
Join Heathrow's Business Services team and you'll help us deliver our bold ambitions, whilst supporting colleagues to achieve theirs.

Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities.

It's up to us to lead, support and deliver an excellent service across our core processes including M anaging R evenue; P rocurement; P roject and A sset M anagement ; Finance Processes; People Processes.

Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence.

There's no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change.

T o succeed, we need to be able to make decisions quickly, evaluat e the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.


This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights t o drive our business.

Join us and discover unlimited opportunities to make a difference.


As the Specialist you will be the first point of escalation to any other team members and lead on the more complex delivery whilst leading strong relationship with internal partners across Heathrow.


  • Role model customer service, whilst ensuring a great business experience
  • Liaise directly with stakeholders and manage the quality standards across the team to ensure business requirements are met
  • Lead process improvement activities and actively look for ways to improve the team delivery
  • Support Team Leaders to develop skills and knowledge within the team
  • Use data and insight to prioritise workflow and resolve issues, ensure effective audit and control frameworks are embedded and effective
  • Proven experience and knowledge of working in Payroll environment
  • Experience of processing end to end payroll.
  • Preferred, but not essential experience with Oracle Fusion
  • CIPP qualification, preferred, but not essential.
  • Experience in dealing with third parties such as HMRC, Pension etc.
  • Good analytical skills, attention to detail and accuracy
  • Strong communication skills, collaborative and proven ability to work across teams and a good understanding of the importance of dealing with Key Stakeholders.

Ideally, you'll also have:

  • Ability to build knowledge and skills across a team
Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving.

It's a place like no other - a city within a city - where colleagues connect around a common goal, giving our passengers the best airport service in the world.

The Heathrow Business Support Centre, based in Glasgow, provides essential support in Finance, People, ID Security and Data Management.

This integrated team delivers the support frameworks that enable our people, suppliers and partners to make every journey better for our customers.

There is a world of opportunity at Heathrow. You'll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we're also transforming our industry.

Sustainability is at the heart of Heathrow and we're leading global efforts on decarbonisation, so that we protect the benefits of aviation for the future.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

Our rewards


We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions.

With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.

And we'll provide learning and development opportunities to help you reach your full potential.

Working location


Heathrow Business Support Centre supports agile working with a combination of home and office working that will vary based on business need and your individual role.

Heathrow Business Support Centre will be your contractual place of work. This means that, when required to attend the office, travel will be at your own expense.

As all roles will involve some on-site working each week, we need you to be based in the UK and within a commutable distance to our office.

**Equal Opportunities