Credit Controller
1 month ago
nPower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £7 billion revenue business serving c20,000 customers and approximately 200,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
We have an exciting opportunity for x2 Credit Controllers to join our team. For this role you will help minimise credit risk exposure and revenue loss by ensuring the collection processes are performed and adhered to by the efficient management of customer accounts and debt processes. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.
Key responsibilities
- Contact customers to resolve general debt issues and take regular payments.
- Responsible for the collection performance set against key business metrics and expectations.
- Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
- Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
- Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
- Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
- Identify collectable debt.
- Support debt escalations and further action to recover outstanding cash where appropriate.
- Utilise Customer Remit to identify correct allocation.
- Use Open Transactions to identify unallocated and partially allocated transactions.
- Raise Refund Request Tickets.
- Experience within a Business to Business (B2B) collections environment.
- The ability to work in a fast paced, changing environment.
- Excellent verbal and written communication skills, in addition to strong customer service skills.
- Competency in IT systems.
- Organisational skills with the ability to prioritise workloads.
It would be great if you had
- Chartered Institute of Credit Management (CICM) Membership or equivalent.
- Knowledge of Junifer.
- Large scale I&C customer facing experience.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022 As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
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