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Repairs Scheduler

3 months ago

WaltononThames, Surrey, United Kingdom Skilled Careers Full time

Our client is a leading Housing Association dedicated to ensuring safe and comfortable living environments for communities across the South East.

We are committed to delivering high-quality services and maintaining our properties to the highest standards. As part of our mission to serve our tenants effectively, we are currently seeking a skilled and dedicated Social Housing Repairs Scheduler to join our team

Repairs Scheduler Summary:


As a Social Housing Repairs Scheduler you will play a crucial role in coordinating and facilitating the repair and maintenance activities within our social housing properties.


Responsibilities of an Repairs Scheduler:
Handling incoming repair requests through various communication channels (phone, email, online portals).

Logging repair requests accurately into the system and prioritizing based on urgency and severity.

Coordinating repair schedules with tenants and external contractors.

Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.

Monitoring the progress of repairs and ensuring timely completion within agreed service levels.

Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.

Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements for the Repairs Scheduler role:
Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.

Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.

Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.

Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.

A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.

Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

About the Repairs Scheduler role:
Permanent

Up to £29k

Based in Walton on Thames

Office Based

Pension Scheme
If you are a self-motivated individual with strong administrative skills, we would love to hear from you.
Apply today for the administrator role with an up to date CV