Technical Services Advisor

6 days ago

Maesteg, Bridgend county borough, United Kingdom Work Wales Full time

Job Overview:
Work Wales are delighted to be working with a prestigious client

Key Responsibilities


Review and assess incoming enquiries and assign caseloads to technical engineers in line with the set process and response times.

Maintain appropriate records in the CRM system in line with the technical process.

Build relationships with stakeholders and team members.

Utilise key performance indicators (KPIs) to measure the level of service provided and response times to customer.

Assist with recording data and additional tasks with team leader when required.

Carry out reviews into technical involvement on projects as and when required. Put together project timelines and brief summaries of technical involvement. Pull reports from within the system for legacy data to support.


Take responsibility for the co-ordination of the internal bespoke product ordering process - reviewing previous technical feedback and ensuring that the product being ordered is in line with the technical solution we have given advice on.

Learn other departmental processes to assist with team capacity when required.

Other duties as required by the business.

Key reports to the Office Team Leader - Technical

What we are looking for:

Construction / façade product experience (desirable)

Passive fire protection experience (desirable)

Experience in passive fire protection systems (desirable)


Willingness and drive to achieve further qualifications whilst in the role, such as ASFP level 2 in Passive Fire Protection.

Experience within a customer focused environment offering product and service advice

Strong admin skills with proven previous experience

Excellent communication and interpersonal skills to interact effectively with team members and stakeholders

Ability to communicate professionally, both written and verbally

Problem solving skills

Flexibility to adapt to changes

Personal Attributes:

Customer Focused:
maintain a customer

- focused mindset, with the ability to consider the needs and expectations of customers. Build and maintain relationships.

Confident communicator who can liaise comfortably and precisely with fellow team members and customers on products and services

Organisational skills:

encompass the ability to effectively manage and prioritise tasks, time, and resources, organising your own workload as well as the caseload of the engineering team.


Attention to detail:
detail oriented, ensure enquiries are clearly understood and processed accordingly.

Quality Focused:
a commitment to delivering a high standard of service. Strive for excellence and continuously seek out ways to enhance the overall service offering with a continuous improvement mindset

Problem Solving orientation:
approach challenges with a solution-focused mindset.

Initiative:
ability to assess independently and take action to ensure the workload of the team is managed successfully without awaiting instruction

Job Types:
Full-time, Temp to perm

Pay:
£17.50-£19.00 per hour

Expected hours: 37.5 per week

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
Hybrid remote in Maesteg

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