Technical Services Advisor

3 weeks ago

Maesteg, United Kingdom Jonathan Lee Recruitment Ltd Full time
Jonathan Lee Recruitment is seeking a motivated, customer-focused Technical Services Advisor specialising in passive fire protection for cavity barriers and firestops to join our client's inclusive and welcoming team. This full-time Technical Services Advisor role is based in Maesteg and offers an attractive salary and benefits.
As a Technical Services Advisor you will be responsible for ensuring that all incoming technical enquiries are dealt with promptly and professionally.
To give you an idea of how this flexible Technical Services Advisor role will look and feel, here are some of the things you can expect to do:
Review and assess incoming enquiries and assign caseloads to technical engineers in line with the set process and response times
Offer technical support over the phone and via email for enquiries that fall within the required competency level on the company SKEB matrix
Maintain appropriate records in the CRM system
Build relationships with stakeholders and team members
To apply for this Technical Services Advisor role, your soft skills, expertise and experience should include:
Willingness and drive to achieve further qualifications whilst in the role, such as ASFP level 2 in Passive Fire Protection
Experience within a customer-focused environment offering product and service advice
Excellent admin skills with proven previous experience
If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package.
To apply for this inclusive and collaborative full-time Technical Services Advisor job in Maesteg, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role and enable you to fulfil your professional ambitions.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

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