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Customer Success Executive

3 months ago

Milton Keynes, Milton Keynes, United Kingdom Huntress Full time

1.

Title:
Customer Success Executive - Full Time, Permanent

Salary:
£29k

Hybrid working - 3 days a week in Lambeth & 2 days working from home/Milton Keynes office

Duties:

  • Ensure timesheets are submitted and approved without queries each week
  • Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
  • Provide training support to customers
  • Committed to achieving the right outcomes for customers
  • Ensure all key performance targets are met and working with Business Managers to achieve the customer's commercial targets
  • Committed to providing worldclass service to customers and achieving the highest scores in customer satisfaction measures, following up on feedback when necessary
  • Other adhoc tasks as required

Experience Required:

  • Excellent communication skills, both verbal and written
  • Ability to listen and interrogate customers to ensure full and proper understanding of their requirements
  • Strong interpersonal skills and able to build relationships with people over the phone and face to face
  • Comfortable working on your own and ability to multitask
  • Experience of Microsoft Office packages (Word, Excel, Outlook, etc.)

Benefits:

  • Competitive salary
  • Company laptop and mobile phone provided
  • 25 days annual leave (plus Bank Holidays)
  • Online discounts platform for major retailers
  • Cycle 2 Work Scheme
  • Discount Gym Membership
  • Air conditioned, well positioned office space in Milton Keynes
  • Free onsite parking
  • A strong sense of belonging and a great culture in a work focused environment
  • Opportunities to progress
Hours: 07:00am - 15:45pm Monday-Friday