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Customer Success Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Matrix Full time

We are seeking a highly skilled and motivated Customer Success Manager to join our team at Matrix. As a key member of our organization, you will play a critical role in ensuring the success of our clients by providing world-class service and support.

The ideal candidate will have a strong background in the recruitment sector and a proven track record of delivering exceptional results. You will be responsible for providing operational overviews of service delivery performance, attending weekly and monthly customer meetings, and providing training support to customers to ensure they are using Matrix technology effectively and efficiently.

You will also be responsible for highlighting any commercial anomalies and working with Business Managers to address them. Additionally, you will be comfortable using MS Office and various software and systems, and have a head for numbers and the ability to understand what the data is telling you.

We offer a competitive salary and a range of benefits, including a Standard Pension, 25 days annual leave, and a strong sense of belonging and a great culture in a work-focused environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide world-class service to clients, ensuring maximum fulfillment and cost reduction while maximizing revenue for Matrix.
  • Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance.
  • Provide training support to customers to ensure they are using Matrix technology effectively and efficiently.
  • Highlight any commercial anomalies and work with Business Managers to address them.
  • Be comfortable using MS Office and various software and systems.
  • Have a head for numbers and the ability to understand what the data is telling you.

Requirements:

  • Strong background in the recruitment sector.
  • Proven track record of delivering exceptional results.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Comfortable using MS Office and various software and systems.

What We Offer:

  • Competitive salary.
  • Standard Pension.
  • 25 days annual leave.
  • Strong sense of belonging and a great culture in a work-focused environment.