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Apprentice Service Advisor

3 months ago

Cannock, Staffordshire, United Kingdom Land Rover Full time

Why should I choose Swansway for an Apprenticeship?:

Swansway is passionate about creating opportunities for developing talent into the motor industry, market leaders in what we do training and growing our own talent is one of our top priorities.

We invest heavily in only the best training for our Apprentices to ensure in turn we give the best service to our loyal customers.


When you become a Swansway Apprentice you'll be given all the support you need from our in-house support team to ensure you succeed with every step of your career with Swansway.


You'll be given accredited training from some of the best brands in the industry, at the end of your Apprenticeship you'll gain a nationally recognised qualification in Customer Service, the training programme lasts for 2 years.


What will I be doing?:


As a Swansway Apprentice Service Advisor you'll be teamed up with an experienced Service Advisor who you'll work closely with day to day and you'll be learning tasks on the job.

Here is what a typical working week could look like:

  • To attend training at regular intervals as outlined by Assessors
  • Carry out necessary coursework and complete training courses in a timely manner
  • Maintain and develop skill levels in all aspects of customer service
  • To take an active part in upholding the company's health and safety polices
  • Speaking to our customers about service requirements
  • Completing service precalls with clients and setting expectations
  • Ensuring customer satisfaction scores are maintained
  • Upselling of products and services
  • Becoming a product expert well versed with all features of our vehicles

What's in it for me?:


You'll be given a structured training plan and allocated an Assessor who will work closely with you to set work and assess your skill level.

You'll also be supported by our in-house Training & Apprentice Coordinator team who'll be on hand to give you support every step of the way.


We also offer a great salary so you can really 'earn as you learn' your salary will be reviewed upon completion of apprenticeship.


A bit more about the family:

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today.

From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.


We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts.

All this is supported by our Head Office in Crewe.


But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work.

We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years

Benefits of working for Swansway Group:

  • Free on-site parking
  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Life Assurance
  • Death in Service Benefit
  • Long service recognition
  • Annual flu jab
  • Discounts on products and services that extend to your family and friends
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
  • Car Benefit Scheme for employee or family