Project Coordinator

7 days ago

Londonderry, United Kingdom Learning Pool Full time

Wherever you find ambitious companies investing in their people, you'll find Learning Pool


Learning Pool is among the fastest growing workplace e-learning companies in the world, servicing more than 1200 customers and millions of learners globally.

Our learning platform offers global businesses a smarter way to prepare their people to perform by using intelligent data to deliver personalised learning experiences at scale.

Committed to data-driven outcomes, we ensure our customers can use learning to produce a highly-skilled workforce, new competitive advantages, and an organisation prepared for whatever the future might bring.


Learning Pool is a Platinum Investor in People award-winner, listed in Great Places to Work and has earned a coveted spot on the 2023 Best Workplaces for Women.

We are also very proud to be a B Corp certified organisation.

As a B Corp company, we have joined a community of like-minded businesses committed to using their power to make a positive impact on the world.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.


So if you've got what we're looking for and the desire to join a team that values creativity and empowerment, then get in touch.


About the role


The Project Coordinator is responsible for supporting the Professional Services project team to deliver customer learning solutions across Learning Pool's suite of products and services.

As Project Coordinator you will have responsibility for maintaining project documentation to help inform our customers, colleagues and stakeholders. In addition you will be required to administer systems, processes and functions within Professional Services.

On occasions, you will have the opportunity to work closely with Programme Leads and Project Managers on large complex projects.

This is a demanding but rewarding support role, working with multiple stakeholders at any given time. You will help to maintain the standard for Professional Services and the customer experience throughout their journey with us.

Location
The role will be based in our Derry office on a hybrid basis with an expectation of regular attendance.

What you will be doing

Roles and responsibilities include:

  • Working closely with Project Management Office Manager, Programme Leads, Project Managers, Customers and Learning Pool colleagues
  • Ensure timely, effective and efficient delivery of projects and of various learning solutions
  • Participating in project meetings, including setting these up when necessary
  • Preparing, maintaining and tracking project documentation and reports including project Intake and project assignment documentation and processes, schedules, meeting minutes, RAID logs via project tools and dashboards
  • Recording project status to inform customers and colleagues about progress
  • Supporting the management team with ad hoc requirements
  • Recording new sales accurately and in a timely fashion ready for project allocation

Who we are looking for

  • A proven track record: You will demonstrate at least 1 year of experience working in an administrative role (e.g. preparing documents, writing reports, managing schedules and updating information on computerised systems)
  • Education: You will have achieved a minimum of 5 GCSEs grade A to C (or equivalent), including Maths and English
  • Service Orientation: You will demonstrate a strong focus on customer success
  • Organisation skills: You will have a proven ability to prioritise and organise workload
  • Delivering with others: You will have a strong collaborative approach to teamwork
  • Communications: Your communication skills, both written and verbal, would be described as excellent
  • Critical thinking: You will have a practical, logical, creative and analytical approach to finding solutions to problems
  • Digital leadership: You will have a curiosity an ability to learn new technologies
  • Experience of working independently and using own initiative
  • IT Skills: You will have a good knowledge of IT systems such as G/Suite, M/S Office

It would be advantageous to demonstrate:

  • Knowledge or experience of working with, and using, Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
  • Experience of elearning content production with exposure to software like Adapt and Storyline Articulate.
  • Knowledge or experience of project management tools, e.g. Smartsheets, Jira, Microsoft Project, Salesforce

Working at Learning Pool


With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Great Places to Work for and wins numerous industry awards for

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