![Northampton General Hospital NHS Trust](https://media.trabajo.org/img/noimg.jpg)
Team Leader/senior Clinic Coordinator
1 week ago
We are looking for a highly motivated, proactive team player to work within our busy outpatient department to lead a team of administration/reception staff and ensure efficient running of outpatient, diagnostic clinics and waiting list management.
You will be responsible for managing both administration and reception teams within the Cardiology outpatient team, coordinating outpatient clinics and waiting lists; reporting and analysing data for the performance of the service and working closely with the Admin Manager and Assistant Directorate Manager to develop the service.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the public.
To deal with queries on behalf of the clinical teams whether by telephone, personal contact or correspondence, within agreed limits, and take action where required.
Assist with the effective management of patient pathways, ensuring that all necessary appointments, including outpatient clinics and waiting lists are arranged on time, ensure clinics are utilised to capacity, and that patients receive timely treatment thus meeting national standards when required.
Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.
Ensure patient notes are correctly completed with patient details and accurate copies of investigation reports and correspondence are filed in medical records case notes, following laid down guidelines.
Assist the process of patient tracking, including booking necessary appointments, managing waiting lists and ensuring that patients receive timely treatment up to the point of discharge as required.
Lead a team of administration staff within outpatients to ensure safe and efficient running of clinics, including Appraisals, management issues, Leave & Sickness.
We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence ValuesCompassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
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