ERP / IT Systems Support Administrator
2 weeks ago
ERP Systems Administrator / IT Systems & Support Analyst
Salary: £40,000
Location: Hammersmith, London - Hybrid - 3 Days on-site & 2 Days remote
At Infinite Talent, we're teaming up with an esteemed retail brand in search of a dedicated IT expert to enhance their team and contribute to their triumph.
If you're enthusiastic about technology, equipped with robust issue-solving abilities, and thrive in team environments, we invite you to make your mark as a key player in their team.
KEY RESPONSIBILITIES:
- Collaborate with Supply Chain Operations and Finance associates to resolve technical issues and support inquiries. This involves tackling integration mishaps as they arise.
- Execute regular maintenance on their in-house ERP application, managing user accounts, testing new software, and rectifying existing system errors.
- Lead end-user IT training, conducting in-person and virtual sessions for colleagues based in the US and Hungary, primarily focusing on ERP systems.
- Implement and oversee an internal ticketing system, managing and prioritizing tickets efficiently.
- Drive business improvement initiatives like optimizing the direct-to-consumer selling platform.
- Engage with both internal and external stakeholders on IT affairs such as system problems, upgrades, and ongoing tickets.
- Assist end-users in generating and handling business reports utilizing MS Office applications to ensure report accuracy and relevance.
- Develop SOP documentation for core activities within the ERP application.
If you find this position appealing and possess the required skills and experience, please share your CV for review.
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