Waking Night Support Worker

1 week ago

Fulham, Greater London, United Kingdom Hestia Housing Support Full time

Waking Night Support Worker:

  • Job Reference:
Date Posted: 14 March 2024

  • Recruiter: Hestia Housing Support
  • Location: Hammersmith and Fulham, London
  • Salary: £25,615
  • Sector: Business development
  • Job Type: Permanent

We are Hestia. We make a difference.


At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice.

We are committed to empower people to rebuild their lives and regain independence.

The service you will work in.


Whilst working at Harwood Road, you will have the opportunity to be part of a nurturing, warm and friendly team.

You will gain new knowledge and skills, whilst supported by an experienced management team.

No two days are the same, but we are committed and dedicated to giving our service users the very best care and support, as well as ensuring our teams have all the resources they need to achieve excellence.


A day in this role looks like.


As a Night Support workerat Hestia, you will play a crucial role in our Mental Health and Complex Needs Service.

Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • Provide support to service users, documenting contact on our case management system.
  • Provide overnight waking cover to ensure a safe and secure environment and maintain high standards within the service.
  • Logging and recording any maintenance issues in accordance with procedures and assisting with the maintenance of the building, furniture and fittings as appropriate.
  • Ensure the security of the building through regular Health and Safety checks, and the monitoring of any CCTV, the emergency alarm system, and regular patrols.
  • Adhere to the post holder's own responsibilities to health and safety in the workplace, and to colleagues, service users and the general public.
  • Carry out the nightly duties on the cleaning rota within the building.
  • Ensure the smooth running of the building; including implementing community agreements, policies and procedures with clients as required.
  • Deal with emergency situations, taking action in the event of a fire or other incident and being responsible for calling emergency services in an appropriate manner.
  • To report all relevant incidents to the On Call Manager in line with procedure and to ensure good record keeping of any incidents, in line with organisational procedure and to handover to the Team Leader and Service Manager at the earliest opportunity.
  • Treat all clients with dignity and respect, to act in a calm and objective way when dealing with difficult or problematic situations.
  • Offer general support related to the clients' needs, risks and aspirations and to facilitate access to emergency services if required.

Why Hestia?
Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued.

As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.


  • Good understanding of Health & Safety within an accommodation based setting.
  • Basic knowledge of housing management including maintenance & repairs.
  • Ability to monitor and maintain the safety and security of supported housing service and report maintenance requirements appropriately.
  • Ability to maintain accurate records related to premises and clients.
  • Experience of working with people with mental health needs.
  • Knowledge of issues related to signs, symptoms and treatments of mental illness.
  • Ability to assess clients declining mental health and take appropriate action.
  • Ability to complete and record basic financial transactions, ie petty cash.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.
  • Commitment to working within an Equality & Diversity Framework.?

Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger.

We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.


We are a disability confident employer
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities.

As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for.

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