Revenues and Benefits Trainee

1 week ago

Hartlepool, Hartlepool, United Kingdom NECSWS Full time
Company Description


This role is your opportunity to start a career with NEC software solutions is a home-based position with full training provided (and a computer).

If you have great customer service skills, then come and help us to keep revenues & benefits systems running smoothly.

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.

Job Description:


In the UK, we're the number one provider of revenues & benefits software (processing 50% of the total housing benefit and council tax caseload).

This role is based in our revenues & benefits processing service - a team of trained assessors who support our customers' in-house teams.

The Officer role is home based and involves working flexible shifts, between 7am and 7pm. The job involves a mix of customer contact and administrative tasks within our Revenues & Benefits service.


You will be dealing with council revenues collection and processing new claims and changes related Housing / Council Tax benefits.

The focus is working accurately and efficiently to exceed productivity and customer satisfaction targets.

Key responsibilities include:
- updating systems and records
- providing update information to the wider team and sharing best practice with colleagues
- contributing ideas to improve ways of working
- keeping your knowledge up to date via the web, publications, briefing notes and bulletins.

Qualifications:

This is a trainee role. We'll provide formal and on-the-job training, and ongoing coaching and mentoring.

Ideally, you will already have worked in a customer-focused, office-based role involving administrative and telephone work.

In terms of skills and qualifications, we are looking for:

  • GCSE Maths and English at grade A-C / 9-
  • Proven problem-solving skills
  • Good customer service and communication skills, written and telephone
  • The ability to deliver consistently under pressure
  • Selfmotivation and a flexible approach to your work
  • At least a basic level of IT competence.
Additional Information

Development & Progression
We will develop both your specific knowledge of revenues & benefits and your wider skillset.

The aim is to cross skill you in at least one additional area:
for example. Blue Badge Improvement, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
The career potential is fantastic, as we always aim to promote from within. The majority of current managers in the Revenues & Benefits service progressed upwards from Officer level. Crucially, there is a structured pathway for you to follow.
Officer > Senior Officer > Team Leader > Service Manager > Senior Operational Management
There may also be opportunities to move across to different parts of the NEC software solutions business.

Benefits
We are proud of the benefits we offer employees of NEC Software Solutions

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

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