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Client Strategy Associate

3 months ago

London, Greater London, United Kingdom Attentive Full time
Cement the relationship with new and existing customers including: setting up integrations, managing account growth, assisting with new product adoption, and handling renewals Manage accounts concurrently, prioritizing appropriately to ensure time is spent where impact can be maximized Advise and groom clients to increase their usage, adoption, and ROI achieved through partnering with Attentive Lead and present at select client meetings, both in-person and over video conference Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal and growth pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies Help translate customer feedback (and your own team's needs) into specific product requirements

About you

1-2 years customer success experience required, preferably at Martech SaaS company Strong understanding in customer success techniques and strategies Comfortable learning new software (for design, data management, and internal tools) Experience navigating complex work processes, tight timelines, and changing teams Extremely detail oriented and organized Knowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurship Comfortable working from our Liverpool St. office 2 days a week #LI-Hybrid #LI-JT2 Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success