Customer Service Manager

1 week ago


Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time
An exciting opportunity to join an award-winning organisation, as they grow their Customer Service Department.


We are seeking a goal-orientated manager for this large team, who is skilled in both people management, committed to delivering the customer service journey and process improvements as well as being "hands on" member of the management team.


What we are looking for

  • An accountable leader, who demonstrates a continual customer focused attitude, whilst driving the right team behaviours and processes within your department
  • Builds strong working relationships with your customers, identifying the right methods to increase overall customer satisfaction to drive trust
  • Available to sit "shouldertoshoulder" with your team, to handle conflicting situations and work to everincreasing customer demands to meet SLAs
  • Understand the organisational strategies, from a commercial perspective to grow profitability
  • Developing new processes and procedures to enhance the service delivery
  • Skilled in people management; driven by a genuine desired to enhance your team's performance, engagement and succession planning
  • Attend leadership meetings; working with the senior management to achieve business strategies


To be considered for the role, you will hold an extensive background within customer service management, and leading a diverse team within the transportation or automotive sectors.

This is a full-time office role, across a shift pattern of 7.30am-7pm and occasional weekend working required.

  • Birmingham, Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerWe are looking for a Customer Services Manager to join our team at a thriving retailer.In this role, you will be responsible for overseeing the daily operations of our customer service team.Your main tasks will include managing day-to-day activities, meeting targets, and providing top-notch service to our e-commerce customers, store...


  • Birmingham, Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerWe are looking for a dedicated Customer Services Manager to join our team in Birmingham. In this role, you will be in charge of overseeing the day-to-day operations of our customer service department. Your main focus will be on providing top-notch service to our e-commerce and store customers as well as supporting our internal teams....


  • Birmingham, Birmingham, United Kingdom Neve Jewels Group Full time

    Job Title: Customer Service ManagerCompany: Neve Jewels Ltd.Location: Birmingham About Us:The Neve Jewels Group is well known for its three brands (Diamonds Factory, Austen & Blake and Sacet) a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship. With a commitment to providing high-quality jewellery and...


  • Birmingham, Birmingham, United Kingdom Neve Jewels Group Full time

    Job Title: Customer Service ManagerCompany: Neve Jewels Ltd. Location: Birmingham About Us:The Neve Jewels Group is well known for its three brands (Diamonds Factory, Austen & Blake and Sacet) a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship.With a commitment to providing high-quality jewellery and...

  • Customer Service

    1 week ago


    Birmingham, Birmingham, United Kingdom FirstPort Full time

    Job role: Property Service SpecialistLocation: 154 Great Charles Street, Birmingham, B3 3LP (Central Birmingham)(Typically 3 days required in our office and 2 can be remote)**Hours: Monday Friday 9am5pm**Salary: £22,000 per annumThe job roleFancy a hugely exciting opportunity to join the UK's favourite Property Services Provider, where development and...

  • Customer Service

    1 week ago


    Birmingham, Birmingham, United Kingdom Engineius Full time

    Customer Service / Sales - Movement AgentBirminghamIf you love the buzz of selling but not a fan of the salesperson labelthen this role will be perfect for you. As a Movement Agent you will be responsible for promoting all of our customer movements to our national network of drivers and suppliers. This is a fun, deal making role which will suit a target...

  • Customer Service

    1 week ago


    Birmingham, Birmingham, United Kingdom Adecco Full time

    Customer Service Advisor - Front of house We are looking for enthusiastic Customer Service team members to support various bespoke accommodation sites across the UK. Joining our summer team means helping to upgrade and prepare our vibrant and modern accommodation for the arrival of students in September. About the Job: Assist the on-site team in ensuring a...

  • Customer Service

    1 week ago


    Birmingham, Birmingham, United Kingdom Glen Callum Associates Full time

    Job Ref:3998GSLocation:South Birmingham (Redditch, Alcester, Feckenham, Bidford-on-Avon)Location Category:Midlands Central UKJob Category:Admin / IT Jobs Automotive and Industrial Jobs Operations / Supply JobsSalary:c. £25k + Pension + Training + Career OpportunitiesCustomer Service & Business Admin SupportThis is a great opportunity for a bright and...


  • Birmingham, Birmingham, United Kingdom Digiden Ltd Full time

    Customer Service RepresentativeOur client DP Building Systems are a well-established distributor of cable management, cabling and electrical wholesale solutions who based out of Perry Barr, Birmingham.Due to continued growth and new contracts won, they are looking for an Customer Service Representative to join the busy and vibrant sales team.Their Customer...


  • Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent and...


  • Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent and...


  • Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent and...


  • Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent and...


  • Birmingham, Birmingham, United Kingdom Crown Prosecution Service (CPS) Full time

    The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you're looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.About the Crown Prosecution ServiceAt the Crown Prosecution Service, we're responsible for the independent and...


  • Birmingham, Birmingham, United Kingdom Big Green Coach Ltd. Full time

    Customer Service SupervisorBig Green Coach provides transport solutions to live events, mainly music festivals and concerts, in the UK and into Europe. We work very closely with some of the biggest names in live music undertaking a variety of bus and coach transport contracts, often acting as an official ticket retailer.Due to our rapid growth over the past...

  • Customer Service

    1 week ago


    Birmingham, Birmingham, United Kingdom The Student Energy Group Full time

    Who are we?The Student Energy Group provides simple monthly statements that cover green energy, water, broadband, and TV license services. We aim to make our customers' lives as easy as possible, but we don't want to stop there We want to go further. We want to make a difference to the environment We will make a stand for our precious planet; together.As a...

  • Customer Service

    1 week ago


    Birmingham, Birmingham, United Kingdom TNA Solutions Full time

    **The CompanyHow would you like to work with an Australian founded, multiple award-winning international company recognized globally for innovation and rethinking the conventional.With facilities around the world and head office in Sydney, Australia, tna are an innovative and successful integrated food processing and packaging solutions company with over...


  • Birmingham, Birmingham, United Kingdom ATS EUROMASTER Full time

    We currently have two opportunities on a part time basis working 20 hours per week to join our Call Centre team based at our Customer Support Centre in Aston, Birmingham on a permanent contract.The working hours for these roles vary between 08:30am and 12:30pm or 13:30pm and 17.30pm, Monday to Saturday (covering alternative Saturdays).Key Responsibilities...

  • Customer Service

    1 week ago


    Birmingham, Birmingham, United Kingdom Atlantic Shopping Full time

    We are seeking an enthusiastic Customer Service Administrator for an energetic and dynamic office located near Birmingham City Centre, selling furniture as part of a long-term, inclusive, family business which has been in operation for over 50 years. We pride ourselves on our continued success and are always looking for individuals with the right personality...


  • Birmingham, Birmingham, United Kingdom Pybus Recruitment Full time

    Customer Service Advisor - Erdington, BirminghamSalary: Starting from £27,000 + Bonus + Excellent Company BenefitsHours: Full-time, 45 hours per week, Monday to Friday with a half-day on Saturday (rotational basis)Contract: PermanentWe are currently seeking a dedicated Service Advisor who is committed to delivering outstanding customer service within our...