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Controller

2 months ago

London, Greater London, United Kingdom Wilson James Full time
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years.

With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service.

As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Controller to join us at our client site in London.

Our client is one of the largest pedestrianised communities around, with modern offices, retail, food and drink outlets all in one place.

Alongside this are modern gardens giving the site a unique feel.


As a Controller you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.


What do you get from us:


  • The Role
  • 4 on, 4 off
  • days & nights 07.00am-19.00pm am-19.00pm

Pay - £15.02 per hour
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Lifestyle Benefits
  • Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
-
Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
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Health and Wellbeing
  • Life assurance scheme, access to mental health support specialists

A typical day in the life as a Controller:

  • Deliver a professional command and control service
  • Provide immediate support to Estate and Building Teams to mitigate risk.
  • Trust you instinct and report anything suspicions, out of the ordinary or unusual.
  • Managecontractor movement and be aware of work permits including lone worker supervision
  • Control roombased keys and assets such as radios and equipment with MyTag
  • Manage and ensure all lone workers are monitored and managed thoroughly throughout their shift
  • Manage and issue site radios allocated to the building always using MyTag
  • Liaise with COLP (City of London Police) and all blue light agencies when required
  • Ensure all training is completed on time
  • Produce daily/weekly reports as required relating to the activities of your area of responsibility
  • Manage, mitigate and when required investigate all incidents including gathering electronic evidence
Produce all operational documentation in an accurate and compliant format.

Transmit all documents and Information in a timely secure manner using the cascade process, incident reports submitted within 2 hours.

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What are we looking for?

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.


  • Strong data inputting and administration skills
  • Demonstrate proven negotiation, listening and problemsolving skills
  • Experience in dealing with multiple issues at once, prioritising and resolving problems
  • Have experience in critical asset, crisis, and incident management
  • The ability to communicate with subordinates, colleagues, clients, contractors, and management in the appropriate manner both in person and using a radio or phone
  • Demonstrate the ability to effectively deal with incidents with demonstrable resilience and selfcontrol
  • Excellent customer engagement skills with excellent verbal and written communication skills
  • DS & CCTV licence