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Apprentice - Pensions

3 months ago

Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

We are looking for an enthusiastic and motivated individual to join our Pay Services Team in the role of an Apprentice in our Pensions team.

This is an 18 month fixed term contract. If you are interested in a secondment for this role, it can be facilitated.

Our aim is to ensure all Trust colleagues receive a timely, professional pensions service from our team.

We already provide a first class customer service to our colleagues with a dedicated Pay Services Helpdesk, with a dedicated Pensions mailbox to facilitate enquiries.

Our Pay & Pensions intranet page receives an average of 10,000 hits per month.

The post will support the small Pensions team in all aspects of the pensions service.

We will support your studying of the Level 3 NVQ in Business Administration, whilst on your apprenticeship.


In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.


The main duties of this role are to provide a first class customer service to our colleagues via our dedicated Pensions Mailbox and assist with all aspects of Pensions administration.

Please see the details in the job description and main responsibilities, below.


Our friendly and professional team comprises of 30 colleagues, we have 7 management staff, 12 Payroll Officers, 1 Pensions Officer, 1 Pensions Support Clerk, 1 Technical Support Officer and 1 Technical Support Clerk, 2 Payroll Support Clerks colleagues and 5 Administration staff.


Our team are currently working both in the office and from home, with some preferring to be solely office based.

We also offer flexible working hours where colleagues can start before 9am and finish as late as 6pm.

We communicate with each other daily using MS Teams and Cisco Jabber (phone). We hold monthly Team Meetings and the management team meet on a weekly basis.


NUH are one of the biggest employers in the city of Nottingham with a central role in supporting the health and wellbeing of our local population.

We play a leading role in research, education and innovation.

Tasks related to the NHS Pension Scheme, including:
Issuing transfer packs

Logging Termination (T) Forms - ensuring these are forwarded onto the appropriate colleague in the Pay Services Team in a timely manner

Preparing and sending out AW8 Retirement packs

Preparing and sending out Pension Estimates

Logging and processing Pension Joiner Forms

Completing Pensioner Re-employment Forms

Assist with resolving Errors on the Pensions On Line system

Tasks related to the NEST Pension Scheme, including:
Performing monthly Automatic Enrolment uploads onto NEST for any employees not eligible to join the NHS Pension Scheme

Dealing with opt out enquiries for NEST

Other Duties

Assist with the completion of forms for Ill Health Retirements.

Managing appointments for the B3 Pensions, Benefits and Administration Clerk in terms of the Pension Journey.

Assist Pensions Team with project work eg. auto re-enrolment.

Filing and scanning Pensions paperwork.

Completion of monthly statistics on workloads within the Pensions Team.

Completion of monthly pension audits.


Collection, opening and distribution of incoming mail; delivery of outgoing mail to the collection point at the appropriate time to ensure timely dispatch of Pensions correspondence.

Participate in the Pay Services Helpdesk, taking and resolving Pension queries "at call" wherever possible.

Where a query cannot be resolved at call, ensure that calls are logged and referred to the appropriate colleague in the Pensions Team.

Logging calls in respect of IT issues with the Trust's helpdesk.

Any other duties as and when required as appropriate to the position.


Please refer to the job description and person specification attached to the advert for the full details of the vacancy.