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Voice and Video Collaboration Team Internship

3 months ago

Belfast, United Kingdom CME Group Full time

CME Group is the world's leading and most diverse derivatives marketplace and we are looking for bright undergraduates interested to join the Voice and Video Collaboration team for a 12 month placement.

We implement and support Voice and Video Collaboration devices and services, Contact Center, Voice Recording, Digital Signage and Meeting Collaboration Service for all staff across the Belfast office and beyond.

We utilise remote and in person support methods providing a terrific opportunity to meet staff across all levels of the CME business.

Principal Accountabilities

  • Provide remote support to all CME staff for voice service such as office phones, contact center, recording and collaboration meeting services including provisioning and incident management. Ensure support incidents are completed within standard SLA's
  • Participate in minor maintenance activities with senior engineer staff
  • Participate in hardwarebased projects (including department moves and hardware refreshes)
  • Provides administrative functions, including writing procedural and technical documentation, audits, inventory control, and asset tracking
Competencies

  • Solid troubleshooting skills
  • Strong attention to detail
  • Selfmotivated and enthusiastic team player
  • Happy to take personal responsibility and be accountable for outcomes
  • Proven communication, analysis and problem solving skills
  • Customer focused with a talent for building excellent working relationships with business and technical stakeholders

Qualities we are interested in:

  • Ability to work in a demanding and busy working environment
  • Exhibits quick learning by mastering new business, technical and processoriented concepts
  • Demonstrate ability to multitask and prioritise
  • Strong communication skills (all forms)
  • Prepared to selflearn new technologies

CME Group:
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