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Guest Experience Supervisor

4 months ago

London, Greater London, United Kingdom Maldron Hotel Finsbury Park Full time

Guest Experience Supervisor
Our amazing hotel has an exciting opportunity for a
Guest Experience Supervisor.

If you are looking to further your career in the hospitality industry, we would love to hear from you as this position offers the opportunity to progress to Guest Experience Manager.

This is an exciting time of expansion for the Dalata Hotel Group and there are excellent opportunities on the horizon in the UK and Ireland.


Located in the heart of Finsbury Park, Maldron Hotel Finsbury is the first Dalata Hotel to be opened in London under the Maldron Brand.

We are ideally located and in close reach to some of London's iconic places.

The famous Finsbury Park and Emirates Stadium are only a stone's throw away, whilst other London landmarks are all within a five-mile radius.

Whether you are travelling by road, foot or rail, you are never far away. Our hotel boasts 191 beautifully appointed bedrooms, all-day dining and a gym.

So, if you are not just looking for a job, but a real career-building opportunity whilst offering excellent service which will exceed our guests' expectations; we would love to meet you.


_Dalata Rewards:
_

  • Competitive salary
  • Develop with Dalata: Training and Career Development opportunities
  • Fully funded apprenticeships
  • Save as you Earn Scheme
  • Employee Assistant Programme
  • Complimentary meals on duty
  • Dalata staff rate at Clayton and Maldron hotels across UK, Ireland and Germany
  • Family and friends rates at Clayton and Maldron hotels across UK, Ireland and Germany
  • Food and Beverage discount at Clayton and Maldron hotels
  • Uniform
  • Eyecare vouchers
  • Internal transfers and promotions
  • Team social events and activities
  • Long service awards
  • Pension scheme
  • 28 days holiday (including bank holiday) increasing yearly up to 33 days
  • Monthly and yearly employee rewards programmes
  • Complimentary use of hotel gym
  • Refer a friend reward

_Role Objective:
_


Reporting to the Guest Experience Managers, the Guest Experience Supervisor will provide friendly and efficient service to the hotel guests.


_Key Duties and Responsibilities Include:
_

  • A unique opportunity to cover and lead Front Office and Food and Beverage shifts
  • Supervise daytoday operations: Food and Beverage, Accommodation and Front Office
  • Work with Guest Experience Managers to stay within budgeted guidelines for food, beverage and payroll costs
  • Show off your skill and personality through the creation of signature drinks and bespoke menu items
  • Create opportunities to maximise revenue by upskilling the team
  • Demonstrate competence in Front Office operations
  • Collaborate with heads of departments to ensure exceptional guest service in all departments
  • Ensure compliance with brand standards in all departments

_Requirements Include:
_

  • An Exuberant personality
  • Previous experience in a 4star hotel is desired but not essential
  • Passionate about delivering exceptional service
  • Previous experience in a highvolume/fastpaced environment
  • Excellent communication skills: both written and oral
  • The ability to work on own initiative, as well as being able to collaborate successfully as part of a team
  • Micros and Opera Experience would be preferred but full training will be provided
  • Availability to work shifts which will include early starts and late finishes.

_About our culture:
_
Dalata Hotel Group - Ireland's largest hotel group.

As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us.

In the near future, we will be opening the doors of more new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of: "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy, you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team.

You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career.

Our unique and recognised training programmes will aid your professional and personal development. We pride ourselves on creating an objective, supportive and fair working environment for our employees.

  • Dalata Hotel Group Plc is an Equal Opportunities Employer._