![Avery Healthcare](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manager
1 week ago
Salary £32,000 per annum
Hours per week: 40 Shift Details: 9 am -5 pm Location: Silvermere Care Home, in Cobham At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure discounts. We are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Manager. ABOUT THE ROLE Your focus as Customer Service Manager will be to Support the Manager by taking the l ead on the sales process, and coordinating all admissions and discharges with the home administrator. Other responsibilities include:- Greeting people politely and professionally whether in person or by telephone.
- Ensuring Front of House team answer the phone in line with Company policy.
- Managing the process of show rounds and train staff team to manage to the expected standard.
- Undertaking competitor analysis to ensure accurate data within the local market.
- Supporting the Home Manager to implement local marketing strategy.
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