Workplace Supervisor

1 week ago

London, Greater London, United Kingdom ISS Facility Services Full time

Workplace Supervisor

Contract:
Government

Location:
London

Hours of work: 40

Contract Type:
Permanent


Join ISS and be part of a team dedicated to creating spaces that inspire, innovate, and elevate the workplace experience.

As a Workplace Supervisor, you'll play a pivotal role in shaping the environment where people work, collaborate, and thrive.


Working alongside our workplace experience team, the Workspace Coordinator Supervisor will have the opportunity to curate environments that foster well-being, productivity, and a vibrant company culture.


Your passion for creating exceptional workplace experiences will drive you to seek out new initiatives and improvements, aligning with the vision of ISS and our clients at the Government Property Agency (GPA).

We're committed to equipping our Workplace Placemakers with the knowledge, skills, and tools needed to deliver unparalleled service.


Your role will involve championing a service culture mindset and promoting behaviours that create positive impacts on colleagues and customers alike.

By delivering memorable experiences and meaningful moments, you'll contribute to a workplace that truly embodies our purpose and values.

Key Responsibilities

  • Assist in delivering the unexpected to our clients through first class customer service
  • A natural host that can make customers, visitors and colleagues feel at home within the location
  • Main point of contact for customer requests and enquiries
  • Meet and greet customers and visitors in a friendly and welcoming manner to promote a positive workplace experience and inform relevant parties of their arrival to site
  • Assist in answering all telephone enquiries for the site, room bookings and set up
  • Support the onsite Management team with high profile events
  • Support and create the best customer and workplace experience
  • Develop relationships and capture client's individual requirements for future site visits
  • Have a keen eye for detail and share your notes and feedback to the teams
  • Work on community initiatives to develop connections
  • Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity

Professional and Personal Competencies/Qualifications

  • IOSH preferable but training will be provided as part of the role
  • Workplace Experience Programme training preferable but will be provided as part of the role
  • AV qualifications preferred and additional training will be provided
  • Experience of working in a highprofile environment
  • Excellent communication skills both verbal and written
  • Must be able to work within a highly confidential environment
  • Working in Public Sector commercial environments is preferable
  • Successfully managing multiple stakeholders demands and associated time pressures

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Job Types:
Full-time, Permanent

Benefits:

  • Company pension

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Reference ID: 128827

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