Ward Clerk

2 weeks ago

Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

We are seeking an enthusiastic and outstanding individual to join our existing team on the Gastroenterology Day Case Unit at the John Radcliffe Hospital, as a full-time Ward Clerk.


The purpose of this post will be to provide effective and efficient administrative support to the clinical team and the patients that this Unit treats on a daily basis.

Excellent communication skills, the ability to be highly organised and prioritise a busy workload will be key to being successful in this role.

To provide a comprehensive clerical service for the

Day Case Unit:

timely scheduling and communication of patient appointments; booking and administering of the appointments on the Electronic Patient Record (EPR) system; filing medical records; ensuring a robust process is in place so all procedures can be correctly coded in a timely manner; and to provide ongoing audit of patients details on EPR to ensure data quality is maintained.


To proactively take a lead in developing the administration of the DCU, identifying areas for improvement and working with the Ward Sister and Patient Access Manager to develop and implement these.


To be friendly, helpful and polite towards all patients ensuring that a high standard of patient experience is delivered at all times.


The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.


Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

RESPONSIBILITIES
Patient Support

Scheduling and preparation

Schedule all patients requiring day case procedures (Day Case Unit patients, including infusions, venesections, paracentesis and ERCPs):

  • Schedule and book appointments on EPR and communicate details to patients.
  • Review the admissions one week ahead to ensure that the appointment calendar and EPR both match.
  • Obtain notes for the clinic and track these to the DCU on EPR
  • Place notes for all patients in the prescription tray at least one week prior to the clinic. Liaise with the pharmacist to ensure that prescriptions are ready in time for the patinet's appointment.
  • Ensure notes have patient labels and wrist bands printed
  • Continue to review admissions in the days leading up to the clinic to ensure all notes are present and any late additions are booked on EPR and notes obtained.
On the day

  • Ensure all patient notes are present and put out ready for the start of the clinics
  • Receive and book in Day Case attendees in real time, ensuring the patient is admitted on EPR. Complete any other documentation as necessary. Check patient address and GP address, making any changes to EPR as appropriate
  • Receive all patients to the Day Case Unit with a supportive attitude and excellent communication skills.
  • Check out patients on EPR and book subsequent appointments with patients on the day
  • File all reelvant paperwork regarding the admission, ensuring notes are well maintained.
  • Ensure coding form has been completed by nursing staff, is attached to the front of the notes and the patient file is placed in the coding tray.
  • Liaise with nursing staff regarding patients who did not attend/ latr cancellations and contact patient as appropriate, ensuring EPR is updated
  • Deal with patients on the DCU on a daily basis, solving problems and directing queires to the relevant individuals.
Day Case Unit Administration

  • Identify areas for improvement and work with the Ward Sister and Patient Access Manager to develop and implement these.
  • Provide administrative support to nursing staff as requested
  • Be the point of contact for patients for DCU queries
  • Monitor all paperwork on DCU and top up as required.
  • Monitor levels of stationary amd ensure that there are adequate supplies of stationery, ordering as required
  • Liaise closely with the clinical coders to ensure all coding of discharged patients is carried out.
  • Once notes have been coded ensure these are returned to the relevant area within three days of patient discharge.
  • Work with Service Support Manager to ensure that the records kept on EPR are correct so that an accurate Patient Tracking List (PTL) is maintained at all times. This will include regular audit of past appointments to ensure all procedures have been recorded on EPR and that all patients have been checked in and checked out. Where inaccuracies are identified with data quality ensure corrections are made to the patient record so dat

  • Ward Clerk

    2 weeks ago

    Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are seeking an enthusiastic and outstanding individual to join our existing team on the Gastroenterology 7F Ward at the John Radcliffe Hospital, as a full-time Ward Clerk.The purpose of this post will be to provide effective and efficient administrative support to the clinical team and the patients that this Unit treats on a daily basis. Excellent...

  • Ward Clerk

    2 weeks ago

    Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Ward Clerk to join the Specialist Surgery team. We cater for a variety of specialities including Plastic reconstructive surgery, ENT, Ophthalmology and Maxillofacial surgery. Our friendly department consists of a 30 bed mixed ward and a day surgery unit for elective and emergency surgery and GPRU and HAPI clinics.The...

  • Ward Clerk Supervisor

    2 weeks ago

    Headington, Oxfordshire, United Kingdom Oxford University NHS Foundation Trust Full time

    The successful post holder will play a vital role in ensuring clerical and administrative support if maintained and upheld in Specialist Surgery inPatient. The post holder expected to have good interpersonal skills and communicate with the multi-disciplinary team. You will be working very closely with the nursing team in general and specifically, provide...

  • Administrative Assistant Day Treatment Unit

    2 weeks ago

    Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The Oncology/Haematology department are looking for an enthusiastic and motivated individual to join our administrative team within the Day Treatment Unit (DTU) at the Churchill Hospital, Oxford. This post would suit someone who particularly enjoys a patient facing role as a key element involves welcoming and dealing with patients visiting the unit to...

  • Ward Clerk

    6 days ago

    Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Ward Clerk to join the Specialist Surgery team. We cater for a variety of specialities including Plastic reconstructive surgery, ENT, Ophthalmology and Maxillofacial surgery. Our friendly department consists of a 30 bed mixed ward and a day surgery unit for elective and emergency surgery and GPRU and HAPI...

  • Ward Clerk

    2 weeks ago

    Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Ward Clerk to join the Specialist Surgery team. We cater for a variety of specialities including Plastic reconstructive surgery, ENT, Ophthalmology and Maxillofacial surgery. Our friendly department consists of a 30 bed mixed ward and a day surgery unit for elective and emergency surgery and GPRU and HAPI...

  • Ward Clerk

    1 month ago

    Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are seeking an enthusiastic and outstanding individual to join our existing team on the Gastroenterology Day Case Unit at the John Radcliffe Hospital, as a full-time Ward Clerk. The purpose of this post will be to provide effective and efficient administrative support to the clinical team and the patients that this Unit treats on a daily basis. Excellent...

  • Ward Clerk

    5 days ago

    Headington Quarry, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary We are looking for a part-time dynamic and motivated individual to provide administrative and clerical support to the multi-disciplinary team based on Bone Infection Unit (BIU). The working hours will be combination of early morning and late afternoon/evenings, Monday to Friday, but the specific times will be negotiable depending on...

  • Ward Clerk

    6 days ago

    Headington Quarry, United Kingdom Oxford University Hospitals Full time

    Job overview We are looking for a part-time dynamic and motivated individual to provide administrative and clerical support to the multi-disciplinary team based on Bone Infection Unit (BIU). The working hours will be combination of early morning and late afternoon/evenings, Monday to Friday, but the specific times will be negotiable depending on...

  • Administrator

    4 weeks ago

    Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Ward Clerk to join the Specialist Surgery team. We cater for a variety of specialities including Plastic reconstructive surgery, ENT, Ophthalmology and Maxillofacial surgery. Our friendly department consists of a 30 bed mixed ward and a day surgery unit for elective and emergency surgery and GPRU and HAPI...

  • Ward Clerk Supervisor

    2 months ago

    Headington, United Kingdom Oxford University NHS Foundation Trust Full time

    The successful post holder will play a vital role in ensuring clerical and administrative support if maintained and upheld in Specialist Surgery in-Patient. The post holder expected to have good interpersonal skills and communicate with the multi-disciplinary team. You will be working very closely with the nursing team in general and specifically, provide...

  • Administrative Assistant Day Treatment Unit

    3 weeks ago

    Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The Oncology/Haematology department are looking for an enthusiastic and motivated individual to join our administrative team within the Day Treatment Unit (DTU) at the Churchill Hospital, Oxford. This post would suit someone who particularly enjoys a patient facing role as a key element involves welcoming and dealing with patients visiting the unit to...

  • Dtu Administrator/outpatient Receptionist

    4 weeks ago

    Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Band 3 DTU Administrator/Outpatient Receptionist 37.5 hours per week We are looking for an enthusiastic and motivated individual to join our administrative team within the Day Treatment Unit. This post would suit someone who particularly enjoys a patient facing role as a key element involves welcoming and dealing with patients visiting the unit to receive...