Station/platform Assistant

1 week ago


Worcester, Worcestershire, United Kingdom West Midlands Trains Full time

Station Assistant (Platform)
***
Duration: Full-time Permanent

Grade:
Station Staff - Band B Station Staff


Location:
Worcester Foregate Street


Hours: 35 per week

The Role:


We are seeking a Station Assistant to provide a safe and efficient train despatch and platform service to ensure that all activities are carried out safely.

Also, to provide a high standard of customer service at the station and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers

What does the job involve?

  • Responsible for care of all despatch equipment
  • Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
  • Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
  • Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
  • Ensure compliance with the requirements of the Health & Safety at Work Act
  • Ensure the safe and timely despatch of trains
  • Ensure high levels of customer service are provided
  • Ensure customers are provided with the available accurate and timely information
  • Ensure own safety and that of others at all times
  • Comply with all appropriate rules and regulations
  • Comply with Rule Book, and other appropriate instructions and standards
  • Announce train arrivals and departures where required
  • Maintain a record of delays, replatforming and other events affecting the train plan as required
  • Proactively ensure that information is communicated within the station team and to other locations as appropriate
  • Assist with disabled passengers as required
  • Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
  • Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required
  • Ensure posters are displayed on the station, replacing any which are faded or out of date where required
  • Deal with all lost property at the station according to station guidelines
  • In an emergency situation follow the Rulebook requirements in terms of reporting an incident and respond to the incident in accordance with training provided.
  • Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions where required
  • Report all defects arising at the station according to the fault reporting procedures
  • Monitor CCTV where required

What skills and experience do I need to do the job?

  • Customer focused
  • Efficient and calm
  • Polite and friendly
  • Flexible to the requirements of the job
  • Good communication skills
  • Able to use own initiative when appropriate
  • High standard of personal presentation
  • Numerate and literate
  • Honest
  • Computer literate
  • Able to learn legislation that affects the role

What are the salary and benefits?

  • Salary £21,504 per annum rising to £25,392 per annum after 6 months probation + excellent benefits
  • Final salary pension one of the best pension schemes available
  • Free travel on all our trains and those of other train companies within our parent group company for you, your partner and any dependent children
  • 75% off all other train company travel tickets
  • Retail discounts
  • Career development opportunities


Applications will be considered from colleagues with 6 months experience in current role and a full check of absence and disciplinary records.


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