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Bank Ophthalmic Assistant
3 months ago
Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work.
We are looking for a Bank Ophthalmic Assistant/Theatre Runner to join our Newmedica Worcester site.
- paced environment. No two days will be the same and equal time will be provided for both aspects of the role.
This is a great role to progress your clinical skills and will help in taking the first step on a clinical career path.
Newmedica is committed to the growth and development of all of our colleagues and the OA/TR tole is a great platform to explore where your interests may be.
What we're offering- A company pension scheme
- Working with a friendly multidisciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
Essential job responsibilities included but not limited to:
- Accurately document and record Patient history.
- Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, intraocular pressures, visual acuity, and OCT/fundus photography and biometry.
- Administer topical medications as required by the provider for testing, treatment and surgery.
- Prepare and position patient for diagnostic tests and procedures.
- Performing, verifying and recording results of clinical testing with absolute integrity.
- Maintain confidentiality of sensitive information and patient data at ALL times.
- Assist in educating patients pertaining to the treatment to follow.
- Entering accurate data onto the electronic patient record system in a timely manner.
- Maintaining cleanliness according to Infection Prevention Control policies.
- Following national policies, procedures and guidelines as set and established by Newmedica.
- Maintaining a positive and approachable attitude towards patients.
- Managing patient expectations when there are delays or unforeseen circumstances occur.
- Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
- Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
- Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
- Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
- Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
- Ensuring that all medication is locked away and never left unsupervised.
- Preparing consumables for patients and ensure pre/post op are fully equipped
- Assist the team in positioning patient for surgery and moving equipment
- To assist the scrub nurse and surgeon in theatre
- Attend and participate in team meetings, briefing and debriefing as required
- To carryout theatre preparation of patient documentation
- Providing hand holding services for patients as and when required
- To take a patient through pre op, surgery and post op
- Working with other staff, including surgeons to ensure optimal patient flow, including assisting them if required
We'll provide full training so experience isn't always needed, but the following things will be advantageous:
EDUCATION & QUALIFICATION
- A good level of general education or with equivalent experience
- GCSE Maths and English
- Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential.
- Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected.
- Fully computer literate comfortable with Microsoft Office products and the ability to learn new patient record systems.
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
- Excellent verbal and written communication skills with a good telephone manner.
- Excellent organisati