Customer Service Executive

2 weeks ago

Wallingford, United Kingdom Harrow Green Full time

Are you someone who thrives on providing exceptional customer service and is eager to advance in your career? Look no further Restore Harrow Green invites you to embark on an exciting journey as a Customer Service Executive at our new office located in Wallingford, Oxford.

At Restore Harrow Green, we are dedicated to delivering top-notch service to our valued clients, and we are seeking a passionate individual to join our team. As a Customer Service Executive, you will play a pivotal role in ensuring that our customers experience a seamless journey from start to finish. Your primary responsibility will be to guarantee that our clients are kept informed and satisfied every step of the way.

RESPONSIBILITIES

  • Providing high quality customer service, ensuring that they are well represented and that their journey with us is seamless
  • Proactively update clients on the progress of their projects, providing reassurance and building strong relationships
  • Coordinate and manage client interactions to ensure smooth communication and resolution of any issues
  • Collaborate with internal teams including the operations team to deliver exceptional service and exceed client expectations
  • Sales and systems administration

ABOUT YOU

  • Passionate about providing a high level of customer service and enjoys dealing with a variety of people
  • Experience with internal and external stakeholder engagement and management
  • Excellent communication skills, both verbal and written
  • Strong administration skills
  • Ability to thrive in a fast-paced environment and adapt to changing priorities
  • A desire to learn and grow within the role

As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation.

An Inclusive Approach

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break

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