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Lettings Accounts Assistant
3 months ago
Our client is a high-profile, well-regarded estate agency in Chelsea.
They are particularly strong and active in the higher end of the property market and pride themselves on their enviable reputation throughout London and the Home Counties.
As a Client Accounts Assistant you will be supporting the lettings team, helping with the ongoing growth of the department.
To be considered, you should have previous experience working in a property accounts / administration role and be able to providea high level of service to clients at all time.
Responsibilities will include:
- Supporting the Lettings team to activate all renewals promptly without delay and new tenancies when necessary or required
- Becoming the first point of contact for financial queries within and outside the business and delicate matters where necessary
- Raising invoices and run regular reports on Landlord and Tenant Fees and chase where necessary
- Investigating and allocating all funds where necessary or required
- Posting contractor invoices on RPS for approval
- Responsible for Credit Control and chasing any outstanding payments
- Offering clients advice on all/any rental arrears matters in regards to serving legal notices or seek advice from Head of Tenancy Management
- Approving all deposit returns promptly within 24 hours
- Chasing payments owed to the company for split commissions
- Checking all renewal fees, rent demands and charges are correct prior to a renewal starting
- Where deemed necessary to seek legal advice from our internal legal department or independent solicitors for specialist advice
- Consulting and update Head of Tenancy Management and Lettings Office Head where necessary
- Notifying Head of Tenancy Management of any potential property issues
- Supporting and assist the team on the daily running the portfolio in the absence of other team members
- Carrying out property visits where necessary or required
- Proactively maintaining own legal knowledge and comply with all Lettings legislation
- Ensuring the necessary processes and procedures are in place to support compliance
- Ensuring accurate data entry and any missing data is obtained and incorrect data corrected.
Personal specification:
- Up to 6 months within a property administration/accounts role
- Excellent communication skills
- Numerate
- Customerfocused with commitment to maintaining excellent service standards at all times
- Organised and systematic able to prioritise workloads
- Ability to follow processes with good data entry and accuracy
- A smart appearance and professional approach is essential
- Team player.
