Shop Manager

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Naylor's Equestrian Llp Full time

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry.

To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street.

Most importantly you will represent JD Sports in the most professional manner.
Customer Service
~ Maintain customer retention by providing first class service. Deal with enquires and complaints and resolving the issue/request. Drive consistency within your internal teams to achieve the highest service levels. Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and the company Net Promoter Score (NPS).

Sales
Analyse Oracle reports to assist you in making key sales decisions.
Manage in store devices in order to capitalise on a wider range of products.

Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.

Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
Training & Development

Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.

Management development should be prioritised by the use of the in-house Trainee Management Academy.
Retail Management experience would be advantageous.
Excellent Time Management skills.
IT skills- Microsoft Outlook, Word and Excel.
Incremental Holiday Allowance
Discretionary Bonus Scheme
Staff Discount On JD Group and other brands within the organisation
Pension Scheme - Depending on level of role
Life Assurance – Depending on level of role
Personal development opportunities to learn and develop at work.
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