Remote Technical Support Engineer

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom Obsidian Security Full time
Obsidian delivers SaaS security and Compliance for the enterprise. We are passionate about security and believe SaaS is the next frontier.

The company's leadership team includes innovators from the NSA, Carbon Black, Cylance, Shape Security, and AWS where they have delivered enterprise-grade products to thousands of customers.

We are based in Newport Beach, CA with a second office in Silicon Valley and are backed by Greylock Partners, Wing, Google Ventures, and Norwest Venture Partners.

We are hiring a proactive Technical Support Engineer (TSE) professional to join our Customer Success team.

Follow and document escalation procedures in order to expedite critical/urgent issues while ensuring consistent updates being sent to the customers.

The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role and is excited about the opportunity to work in a SaaS security start-up.

Support our customers in EMEA and early hours in the Eastern US so your typical day will be aligned to those times.

Use your experience in the cybersecurity domain to help understand customer problems and drive adoption and understanding of the Obsidian platform.

Be capable of building relationships with customers to become a trusted partner and advisor.
Qualifications for a

Technical Support Engineer:

At least 5 years of experience in a similar role supporting technology products with focus on SaaS and/or Cybersecurity.

A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian.
Experience building and managing strong customer relationships.
Experience interacting with APIs, integrations, and middleware.
An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
Versed in software engineering (Python) is a definite plus.
Experience with cybersecurity solution stacks (SaaS focus is a plus).
Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.

Willingness to travel occasionally; At Obsidian, we value diversity and freethinkers and are proud to be an equal opportunity employer.

In compliance with federal or applicable local laws, all persons hired will be required to submit satisfactory proof of identity and legal authorisation.



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