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Legal Receptionist
3 months ago
Job description:
I am extremely excited to be working with one of my favourite clients as they look to recruit a legal administrator.
About the Role:
MAIN DUTIES:
Utilising all support available you will
- Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
- Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors.
- Maintain a clean and professional environment across reception and client meeting areas.
- Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required.
- Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures.
- Deal with complaints or queries in a calm and professional manner and escalate when necessary.
- Setting up conference room equipment as required, to include laptops, screens, projectors.
- Booking client taxis/cars.
About You:
PERSON SPECIFICATION
- Proven record in a customer service environment.
- Sound knowledge of Microsoft Office and Excel.
- Experience in a professional, corporate office environment.
- Good understanding of IT and audiovisual equipment with the ability to set up and use this knowledge to remedy issues before escalating.
SKILLS
- Able to work on own initiative with a proactive attitude.
- Highly service focused with a 'can do' attitude with the ability to maintain standards when under pressure.
- Works well on own or as part of a team.
- Well organised, able to plan and prioritise the work of self and others, with strong attention to detail.
- The ability to listen, question and interpret information to understand requirements.
- Problem solving skills and the ability to suggest and deliver creative/innovative solutions.
- Good interpersonal skills, flexible to work with a range of styles and personalities.
- Excellent verbal and written communication skills.
- Ability to maintain standards when under pressure.
- Able to build strong relationships with key stakeholders e.g. landlord, contractors, Partners and internal staff, other Facilities teams when required.
- Flexibility to support outside usual hours if required.
- To deal with complaints or queries in a calm and professional manner and escalate when necessary.
- A good decision maker, with the ability to use own initiative and work independently as well as a member of a team.
EXPERIENCE AND QUALIFICATIONS
- A good standard of general education, including Maths and English.
- Experience of Customer Service &/or Reception areas.
- Experience in a client facing role involving basic IT and AV support.
- Experience of the above in either a law firm (preferable) or professional services environment.
BENEFITS
- Working from home 50% of the time
- Cycle to work scheme
- 50% towards your gym membership
- Bonus scheme
- 25 days holiday which will increase to 2 Loyalty awards
Job Details:
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Posted: about 2 hours ago
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Location: Sheffield, England
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Job Type: Permanent
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Salary: £ £24000 per annum per year
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Sector: HR & Business Support
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Contact: Lewis Walker
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Expiry Date: 17 March 2024
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Job Ref: LW/4396_
