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Business Support Co-ordinator

3 months ago

Glasgow, Glasgow City, United Kingdom Scottish Water Full time
Together we are Trusted to Serve Scotland.

Are you an administrator with excellent customer service skills and a keen eye for detail? Are you looking for a career and opportunity to develop?

An exciting opportunity has become available to join Scottish Water's Development Operations Team as a Business Support Co-ordinator.

What you'll do


Development Operations provide a focused technical support and administrative service relative to the delivery of new water and wastewater infrastructure for both domestic and non-domestic customers.

The administrator role will cover a variety of tasks including, but not limited to;- Call handling Data entry- Stakeholder engagement both internal and external.


You will play a co-ordinating role to ensure tasks are carried out to Scottish Water standards adhering to agreed service levels whilst delivering a first-class service to Customers.

You will contribute to the team objectives by sharing skills and knowledge, e.g. differing local and geographic practices and building relationships with both internal and external customers.

What you'll bring- High commitment to learning, developing new skills and putting these to use on the job. The desire to deliver "great" Customer Service to our customers- Good communication, time management & communication skills- Strong organisational and numeric skills- The ability to work together as 'One Scottish Water' to achieve the best for our customers- Adhere to agreed KPIs and SLAs- Following training the ability to navigate a bespoke online system for work allocation and completion

What you'll get

While the work we do is important, we know it's not the only thing that matters. That's why we make sure you have everything you need to find a good work-life balance.

You'll get plenty of time to recharge with 38 days of holiday every year (including 6 public holidays). And you can even buy five more if you need a little extra time. You can also take time off to volunteer in your community.

When it comes to major life events, we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there's our pension (the 'know-what-you'll-get-when-you-retire' kind), and life assurance.

As for some nice extras? You can expect an annual company bonus.

Not to mention access to SW Splash - handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

The salary range for this role is £21, ,425.00 GBP Annual (depending on skills and experience).

A few final things worth knowing


Let us know if there are any changes we can make to our recruitment process to help you perform at your best.

Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters). We're very used to making adjustments, so please don't be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it's important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don't already live here, you'll need to commit to moving here within your first three months.

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