![CXK Ltd](https://media.trabajo.org/img/noimg.jpg)
Virtual Careers Adviser
2 weeks ago
Location:
Ashford, Kent
Contract: Permanent, Full-time
Salary: £26,398 to £31,544 per annum (depending on skills and experience)
Closing Date: 18th March 2024
Interviews Held: 25th Mar
Are you a qualified Careers Adviser looking for a new challenge? If so, we would love to hear from you
We are currently looking to recruit an enthusiastic, highly motivated, client centered individual to join our Virtual Careers Adviser team, based in our contact centre in Ashford (hybrid working will also be considered with min. 2 days in Ashford per week).
We are looking for someone who is confident communicating with others and identifying customer needs. You will also need to hold an IAG qualification at Level 4 or above. Experience of working in a contact centre/customer service environment is desirable but not essential as training will be given.
Main Responsibilities
- To obtain and verify client information and eligibility, ensuring all administrative processes are accurately completed in accordance with policy and procedure.
- Deliver clear and unbiased firstline information and advice to customers, including information about the service in their local area, and access to appointments.
- Accurately assess the need for and deliver or arrange a full careers information, advice and guidance interview if the customer requires this.
- To provide clear and unbiased information, advice or guidance on all matters relating to learning and work, including employment, education and training
- Achieve a range of set quantitative and qualitative targets using a case load management approach, and utilising the customer management system (CRM) effectively.
_ Hours are 37 per week and will include shifts between 8am and 8pm Mon-Fri and Saturdays 10am-5pm._
About CXK
CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training.
We continually strive to provide the best services to meet the needs of 260,000+ beneficiaries that we support each year - empowering individuals and strengthening communities across the South of England.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we're dedicated to bringing together highly skilled people who are passionate about making a difference.In return, we offer a flexible, professional, and friendly work environment in which are staff are truly valued and invested in.
In return for your skills and experience, you'll receive the following benefits:
- An annual salary of £26,398
- £31,544 (depending on experience)
- Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
- Death in service life assurance policy (3 x annual salary)
- Flexible working
- Generous sick leave benefits
- Enhanced maternity and paternity leave
- Comprehensive training and development programmes
- Mental health first aiders
- Cycle to work scheme
- Interest free season ticket loans
- Interest free parking permit loans
- Employee Assistance programme
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