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Property & Consents Business Support

3 months ago


Crawley, West Sussex, United Kingdom UK Power Networks Full time
Reference Number


This Property & Consents Business Support position will report to the Consent Manager and will work within the Asset Management directorate based in our Crawley office.

You will be a permanent employee.

You will attract a salary of £29,674.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 02/04/2024

We also provide the following additional benefits

Annual Leave

Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme

Tax efficient benefits:
cycle to work scheme

Season ticket loan

Occupational Health support

Switched On - scheme providing discount on hundreds of retailers products.

Discounted access to sports and social clubs

Employee Assistance Programme.

Job Purpose:

The role of the Business Support Assistant (BSA) within the Property & Consents (P&C) Department exists to manage customer enquiries, draft and issue Wayleave Agreement for existing electrical apparatus and undertakes the administrative duties associated with the ongoing management of P&C consent records and associated payments and provide support to P&C Managers and Surveyors,

Principal Accountabilities:

  • Liaise with internal and external landowners (Customers) to resolve queries over easements, payments, changes of address etc, within agreed service level targets.
  • Provide and issue landowners (Customers) with new or replacement termed or annual wayleave agreements for existing electrical equipment on their property.
  • Provide landowner (Customers) with copy Wayleave Agreements or Legal documents, within agreed service level targets.
  • The Management and issue of rental and Wayleave payments to plan
  • Provide the administrative/technical support to UK Power Network's Property Surveyor for the disposal and/or subletting of operational property.
  • Provide the administrative/technical support to digitise UK Power Networks consent records, extract key consent information from documents and tie to existing Engineering, Geographical, Customer and Payment records.
  • Follow a GIS based process that would enable a Land Registry Overlay to be incorporated onto UK Power Networks existing mapping system;
  • Be proficient in the interpretation of consent documentation and be accurate in the input of new consent records into a Property/Payment Management Systems and Document Management System;
  • Provide appropriate administration support to all P&C Managers/Surveyors;
  • Manage purchase request and payment to suppliers, within SAP, so that the level of parked and blocked invoices is zero.
  • Be professional when dealing with internal and external customers on all communication medias and manage customer enquiries efficiently and to target.
  • Active participation in Individual Performance Review sessions with your Line Manager.
  • Attendance at team days and monthly Face2Face briefings.
  • Active participation in the team Safety, Health and Environment Action Plan.
  • Undertake a 'Storm Role' during a System Emergency

Qualifications:

Excellent customer orientation and will provide excellent customer service in dealing with customers and grantors in the resolution of queries and complaints

Use a variety of systems, including Microsoft Office and SAP;
Awareness of the section's business, environmental, safety, financial and regulatory obligations and a working knowledge of the legal aspects of operational property and wayleaves management is required

To build relationships with partners in the electricity utility industry, including government, environmental, statutory authorities and business departments and agenciesAbility to work co-operatively with others to achieve shared goals

Nature and Scope:

The consents function within the company reports to the Director of Asset Management.

Health & Safety Responsibilities

If in doubt ask


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We are proud to be an equal opportunity workplace.