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Technical Program Manager for Customer Adoption

3 months ago


London, Greater London, United Kingdom N2 Technology Consulting Ltd Full time

Company Overview

Join a cutting-edge company revolutionizing the software delivery landscape. Our goal is to help developers worldwide deliver code reliably, efficiently, securely, and quickly, boosting innovation and enhancing the developer experience. We offer end-to-end solutions for the software delivery lifecycle, including building, testing, securing, deploying, and managing reliability, feature flags, and cloud costs. Our rapidly expanding platform includes CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, and Software Engineering Insights.

Position Summary

As a Technical Program Manager for Customer Adoption, you'll drive the onboarding and adoption of our products. You will collaborate with Product, Engineering, Sales, and Marketing teams to streamline onboarding processes, monitor customer progress, address feature requests and issues, and provide detailed program impact reports. You'll gather requirements, create onboarding plans, track milestones, and connect customers with experts to ensure project success.

Key Responsibilities


• Lead technical onboarding projects to enhance product adoption.


• Coordinate with internal and external stakeholders, representing the customer perspective within the engineering team.


• Manage customer escalations, including tracking, prioritization, communication, and feedback.


• Influence technical and product strategies to simplify onboarding and reduce customer cycle time.


• Develop metrics to measure impact and drive process improvements.


• Clearly articulate technology, requirements, goals, and milestones.


• Support product decisions aligned with company objectives.

Qualifications


• Bachelor's degree in Computer Science or related field, or equivalent experience.


• 5+ years in software engineering, systems engineering, or technical product/program management.


• Proven experience managing and delivering complex SaaS projects.


• Proficiency in project management and issue tracking tools like Jira.


• Experience engaging with external customers and leading customer teams.


• Strong skills in gathering requirements and defining project scope.


• Ability to work independently across multiple teams and time zones.


• Excellent organizational, coordination, and multitasking skills.


• Strong analytical and problem-solving abilities.


• Experience with CI/CD pipelines is a plus.

Work Location

This role requires working from our London office three days a week. Our office is centrally located in London.