Technical Adoption Program Manager

2 months ago

London, Greater London, United Kingdom Cisco Full time

About Cisco

Cisco is a leading technology company that enables organizations to deliver customer and employee experiences at scale. Our intuitive platform provides best-in-class technologies to our customers, and we've created a collaborative, flexible, and inclusive company culture that empowers employees to develop innovative solutions.

About Cisco Spaces

Cisco Spaces is a groundbreaking cloud platform that transforms the way businesses engage with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes on a global scale using their existing Cisco infrastructure.

About the Role

As a Technical Adoption Manager, you will play a critical role in ensuring our largest customers understand, adopt, and derive maximum value from the Cisco Spaces platform. Your responsibilities will involve close collaboration with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes.

Key Responsibilities

  • Engage with Cisco Spaces' largest customers to enable the adoption of their most business-critical outcomes.
  • Coordinate and prioritize customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure.
  • Serve as the primary point of contact for customer communication to the BU and for critical issues during the engagement.
  • Provide hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them.
  • Collaborate with sales, engineering, and product teams to address customer needs and feedback.
  • Develop documentation and training materials to assist customers in using the platform optimally.
  • Resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary.
  • Maintain strong communication with customers, ensuring they are advised and supported throughout their journey.

Requirements

  • Strong technical knowledge of Cisco networking and collaboration tools.
  • Existing knowledge of the Cisco Spaces platform and typical customer use cases.
  • Excellent understanding of how customers use digital platforms for various applications.
  • Outstanding communication and organizational skills.
  • Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers.
  • Experience in training, creating documentation, and customer support or management.
  • An in-person, practical approach to problem-solving with a strong sense of ownership.
  • Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field.

Our Commitment to Diversity and Inclusion

Cisco is committed to creating an inclusive and diverse work environment where everyone feels valued and empowered to contribute. We believe that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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