Senior Client Services Administrator
2 weeks ago
They require a Senior Client Servicing Administrator for their office close to Chester.
Requirements of the role:
- Claims processing
- Day to day queries from scheme members, employers and/or HR
- Referring any issues/technical queries to Client Relationship Manager (CRM)
- Process and record changes to members personal details
- Checking and issue of policy documents to scheme members
- Processing scheme leavers and joiners
- Issue of annual statements to scheme members
- Upload monthly GPP premiums on product provider systems
- Process group scheme renewals, including requesting and checking quotes and aiding the CRM negotiating rates with providers and drafting recommendation reports from templates.
- Preparation and issue of invoices to employer
- Liaising with product providers, clients and CRMs as necessary
- Ensure that new and existing records, both computerised and manual, are kept up to date
- Set up clients on online benefits portal
- Manage and update online benefits portal with new joiners and member changes
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