Key Account Operations Manager

7 days ago

Hounslow, Greater London, United Kingdom dbschenker Full time

Your tasks

Join Our Team as a Key Account Operations Manager

Are you a dynamic leader ready to steer our Key Account Management team towards unparalleled success? We're seeking a seasoned professional to take the helm and drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service delivery to our key customers while spearheading initiatives to achieve ambitious growth and profitability targets.

Location : Heathrow, UK

Hours : Monday to Friday - 9:00 to 17:30

What will you be doing?

Implement new Key account business, establishing communication lines, SOPs, and credit applications. Ensure alignment between customer expectations and internal processes, driving behavior to achieve business goals. Develop and implement strategies, goals, and policies for Key account customers. Maintain a deep understanding of Key account customers' needs, developing SOPs to exceed expectations. Build relationships with internal and external stakeholders to meet expectations. Investigate and respond promptly to customer inquiries, problems, complaints, and escalations. Manage performance of direct reports, providing support, guidance, and development opportunities. Foster effective communication within and across teams, facilitating regular operational meetings and conveying key information. Drive financial performance to achieve departmental growth and profitability targets. Contribute to annual business planning and budgeting processes. Manage business processes for accurate invoicing and vendor/carrier billing.

Requirements

What will you be doing?

Strong experience in freight forwarding, particularly in Air freight, demonstrating excellent operational and industry knowledge. Proven track record in people management, showcasing effective leadership skills and the ability to motivate and guide teams. Demonstrated success in Key Account Management, with a strong understanding of customer needs and the ability to build lasting relationships. Exceptional leadership and interpersonal skills, capable of influencing stakeholders at all levels. Outstanding relationship-building abilities, fostering strong connections both internally and with suppliers and customers. Exceptional customer service skills, adept at understanding and fulfilling customer requirements to exceed expectations. Experience in managing budgets and KPIs, consistently delivering results in line with targets. What We Offer Career paths and development opportunities Hybrid working 25 days holiday + day off for your birthday Pension scheme with up to 6% employer contributions Private healthcare Bonus scheme - 15% Car allowance Next Steps Please apply by following the links and attaching your CV. We may not always wait until the job advert expires before reviewing applications so submit your application as soon as possibleAt DB Schenker we are proud of our diverse workforce, and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.Please note that candidates will be subject to the necessary right to work checks for the UK, 5 years referencing and a criminal records check.

Benefits

Professional Development
We're strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker If you're searching for an international challenge, we offer plenty of opportunities.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

  • Key Account Operations Manager

    1 month ago

    Hounslow, Greater London, United Kingdom Schenker LTD. Full time

    Join Our Team as a Key Account Operations Manager Are you a dynamic leader ready to steer our Key Account Management team towards unparalleled success? We're seeking a seasoned professional to take the helm and drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service...

  • Key Account Operations Manager

    1 week ago

    Hounslow, Greater London, United Kingdom Schenker LTD. Full time

    Join Our Team as a Key Account Operations Manager Are you a dynamic leader ready to steer our Key Account Management team towards unparalleled success? We're seeking a seasoned professional to take the helm and drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service...

  • Key Account Operations Manager

    3 weeks ago

    Hounslow, Greater London, United Kingdom Schenker LTD. Full time

    Join Our Team as a Key Account Operations Manager Are you a dynamic leader ready to steer our Key Account Management team towards unparalleled success? We're seeking a seasoned professional to take the helm and drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service...

  • Senior Key Account Specialist

    1 month ago

    Hounslow, Greater London, United Kingdom Schenker LTD. Full time

    Join our team as a Senior Key Account Specialist We're seeking a Senior Key Account Specialist to join us in providing top-notch export services to our valued customers and overseas partners. In this role, you'll be at the forefront of export operations, ensuring efficiency and proactivity while delivering exceptional customer service. If you're passionate...

  • Key Account Specialist

    7 days ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    Your tasks Join our team as a Key Account Specialist We're seeking a Key Account Specialist to join us in providing top-notch export services to our valued customers and overseas partners. In this role, you'll be at the forefront of export operations, ensuring efficiency and proactivity while delivering exceptional customer service. If you're passionate...

  • Senior Key Account Specialist

    7 days ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    Your tasks Join our team as a Senior Key Account Specialist We're seeking a Senior Key Account Specialist to join us in providing top-notch export services to our valued customers and overseas partners. In this role, you'll be at the forefront of export operations, ensuring efficiency and proactivity while delivering exceptional customer service. If...

  • Management Accountant

    1 week ago

    Hounslow, Greater London, United Kingdom Harper May Ltd Full time

    Harper May is currently partnering with a prominent hospitality firm known for its upscale hotels. They are in search of a talented Management Accountant to join their dynamic team and provide support to various hotel locations.About the Company:The company is committed to delivering exceptional service and crafting unforgettable guest experiences. Their...

  • Management Accountant

    1 week ago

    Hounslow, Greater London, United Kingdom Harper May Ltd Full time

    Harper May is currently collaborating with a leading hospitality company known for its luxurious hotels. With a commitment to exceptional service and dedication to excellence, the company strives to create memorable experiences for its guests. As part of its growth strategy, they are seeking a skilled Management Accountant to join their dynamic team and...

  • IT Operations Manager

    1 week ago

    Hounslow, Greater London, United Kingdom Iaggbs Full time

    Looking for a challenge in one of the world's largest airfreight logistics organisation and a FTSE 100 company? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies...

  • Freight Account Manager

    3 weeks ago

    Hounslow, Greater London, United Kingdom Streamline Search Full time

    Freight Account Manager required. Our client, a leading logistics company offering a comprehensive range of services from E-commerce fulfilment to Freight Forwarding, is seeking an outgoing and motivated Freight Account Manager to join their team due to the departure of a longstanding team member. Responsibilities:Managing existing clients and providing...

  • Freight Account Manager

    1 month ago

    Hounslow, Greater London, United Kingdom Streamline Search Full time

    Freight Account Manager required. Our client, a leading logistics company offering a comprehensive range of services from E-commerce fulfilment to Freight Forwarding, is seeking an outgoing and motivated Freight Account Manager to join their team due to the departure of a longstanding team member. Responsibilities:Managing existing clients and providing...

  • Account Manager

    1 month ago

    Hounslow, Greater London, United Kingdom air-recruitment Full time

    Account Manager, Heathrow - Up to £35k plus commissionAre you an Account Manager with excellent courier experience? We have the perfect role for you. You'll be joining a growing business focusing on managing over 125 courier accounts across London, working closely with them to understand their business concerns and resolving any arising conflicts. We want...

  • Account Manager

    3 weeks ago

    Hounslow, Greater London, United Kingdom air-recruitment Full time

    Account Manager, Heathrow - Up to £35k plus commissionAre you an Account Manager with excellent courier experience? We have the perfect role for you. You'll be joining a growing business focusing on managing over 125 courier accounts across London, working closely with them to understand their business concerns and resolving any arising conflicts. We want...

  • Management Accountant

    7 days ago

    Hounslow, Greater London, United Kingdom Reed Full time

    Exciting Opportunity: Management Accountant Position at a Logistics Company A well-established logistics company is looking to add a talented Management Accountant to their finance team. If you're someone who enjoys working with numbers, this could be the perfect fit for you. Responsibilities of the Role:Process and review monthly journals, accruals, and...

  • Operations Manager

    1 week ago

    Hounslow, Greater London, United Kingdom APCOA Parking UK Full time £39,000

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The Role Operations Manager - £39,000 - Heathrow - Full-time - permanent Do you have experience in Operational Management? Are you looking for a varied and interesting role? Are you a natural motivator with good communication skills? If you answered yes,...

  • Operations Manager

    1 week ago

    Hounslow, Greater London, United Kingdom Careers Site Full time

    An exciting opportunity has arisen to join the Harrods Heathrow and Gatwick stores as an Operations Manager, working collaboratively with the rest of the management team to achieve and deliver their business vision. As the Operations Manager working across all terminals and both locations, you will manage the team of Stock Operatives and Business Support...

  • Accounts Payable Team Leader

    7 days ago

    Hounslow, Greater London, United Kingdom Liberata Full time

    Job Title: Accounts Payable Team leader (Temporary)Vacancy reference number: 00387Salary: £158 - £184 per dayLocation: Remote working with the requirement to work at least 2-3 days a week in Hounslow (there may occasionally be a business requirement to work more days in the office)Contract type: Temporary up to 3 months / Full TimeThe Vacancy:Responsible...

  • Finance Manager

    1 week ago

    Hounslow, Greater London, United Kingdom HAECO Global Engine Support Full time

    HAECO - Global Engine Support We are devoted to offering worldwide engine support with dedicated on-wing support teams and hospital shops located strategically in Hong Kong, the Netherlands, the UK, and the United States. Our on-wing teams are always prepared to quickly provide efficient repair solutions to minimize engine downtime. What Sets Us...

  • Operations Manager

    2 days ago

    Hounslow, Greater London, United Kingdom HARRODS Full time

    An exciting opportunity has arisen to join the Harrods Heathrow and Gatwick stores as an Operations Manager, working collaboratively with the rest of the management team to achieve and deliver our business vision.About the RoleAs the Operations Manager working across all terminals and both locations, you will manage the team of Stock Operatives and Business...

  • Manager, Account Executive

    1 week ago

    Hounslow, Greater London, United Kingdom Streamline Search Ltd. Full time £35,000

    Freight Account Manager required. Our client, a leading logistics company offering a comprehensive range of services from E-commerce fulfilment to Freight Forwarding, is seeking an outgoing and motivated Freight Account Manager to join their team due to the departure of a longstanding team member. Demonstrating knowledge of Air Freight, both Import and...