Legal Support Assistant

1 week ago


Bradford, Bradford, United Kingdom Anchor Hanover Full time

Maternity Cover - 12 Month Fixed Term Contract
Full-time, 37.5 hours per week

About the Role

We are looking for a dedicated and detail-oriented Legal Support Assistant to join our In-house property legal team.

You will provide essential legal administrative support for leasehold and freehold transactions, and as the first point of contact for our legal team and all customers/representatives (including estate agents), you will follow set procedures to ensure adherence to conveyancing best practices and deliver an exceptional customer experience.

Responsibilities will include:

Customer and Representative Liaison: You will be the primary contact for customers, estate agents, and managers to gather and relay all relevant information regarding potential transactions. Compliance Management: Consult and ensure compliance with lease eligibility criteria. File Management: Open and manage conveyancing/property files efficiently. Query Escalation: Escalate queries promptly, ensuring effective communication between all parties (internal and external). Administrative Support: Gather necessary documentation to formally commence the conveyancing process and escalate it to the relevant Conveyancing Executives and Solicitors. Communication: Communicate clearly, explain requirements, and respond to queries effectively. Initiative and Deadline Management: Use initiative to manage tasks and be mindful of deadlines. Documentation: Maintain excellent written and verbal communication skills.

About You

To be successful in this role you will have;

Qualifications:

A-levels (or equivalent) Previous legal experience and/or legal qualifications Willingness to study for a legal qualification (ideal)

Experience:

Managing and administering large caseloads Excellent customer service skills Understanding of effective and prompt information sharing Previous in-house experience (advantageous but not essential) Experience in the housing sector (advantageous but not essential)

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is 'respect', therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Anchor – a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts Mental health support Flexible working options

Finance

Pension plan – contribute between 4% and 8% and we'll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities
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